Automated guides: Lead customers to self-service without live agents

The answers your customers need, fast

Nuance automated guides help your business engage your customers – without engaging your live agents. All to increase efficiency, improve visitor satisfaction and lower operational costs.

Better engage customers with automated self-service

Similar to simple chatbots, automated guides are the scripted version of intelligent, automated engagements. Easy to set up and deploy, our digital self-service guides allow your customers to “click” through a decision tree and immediately find answers to their questions.

Automated guides are ideal for taking site visitors through a product selection cycle, for faster routing or as a tutorial to educate your customers about key tools and features. And because they’re an integral part of Nuance’s omni-channel customer engagement platform, the guides are tightly integrated with the business rule targeting engine – which helps identify when consumers are struggling and can proactively launch a guide in various digital channels. Automated guides are fully customisable to match your brand’s identity and can work as a stand-alone self-service tool or with the option to escalate to a human-assisted engagement.

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Mobile engagement optimisation for Total Gym

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Benefits

Stats

Your customers seek
automated self-service

84%

of customers try to find the answer
to their question using a brand’s self-service application.

“Trends 2016: The Future of Customer Service.” Jan 2016.

Features

Intelligent, integrated, integral

What people are saying about Nuance:

Learn how Nuance automated guides can help you deliver better answers to customers.

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