Telecommunications - Customer service and sales solutions through a world-class platform.

The voice channel is the front door for the majority of customers, so it was imperative that we provide a world-class customer experience. Our business strategy is to be a best-cost operator so we can increase our volume of customers without driving up operating costs. This scenario is very difficult to handle in the conventional contact centre, and our customers hate touch-tone IVR systems. It was clear from the beginning that speech recognition had matured to the point where it could meet our requirements.

Adam Spence

Technical Solutions Manager for Vodafone Australia

The Nuance team continually fine-tuned the collections applications, including the calling strategy and message script. They know collections and optimised our solution very quickly.

Director of Customer Finance for major wireless provider