Support
Omni-channel
customer engagement
customer engagement
Nuance Mix conversational AI tooling platform empowers organisations to quickly and easily create and maintain their own enterprise‑grade, omni‑channel customer‑service experiences for IVR, chatbots and more.
Nuance Mix empowers organisations to create advanced conversational experiences for IVR and chatbots using the same market‑leading tools that Nuance uses for design, speech, natural language, dialogue and testing. With one tooling platform across the full software development lifecycle, enterprises gain greater control, an accelerated development time and increased business agility. The result is conversational AI that drives business outcomes.
See how Nuance Mix is changing the game for DIY conversational AI solutions.
Develop natural and engaging experiences for IVR, smart speakers, chatbots and more based on Nuance’s industry‑leading speech and AI technologies.
Expand from traditional channels and approaches to conversational experiences powered by AI that span all channels and provide superior service.
Get to market faster with easy-to-use tools that work across your teams, allowing everyone to collaborate quickly on one project and accelerate initial application development.
Augment or replace complicated coding with easy‑to‑use graphical tools that support the full software-development lifecycle (design, development, testing and deployment). Use APIs to customise and create what you need.
Tutorials, pre‑built expert design models and forums help users think like an expert while quickly prototyping applications. Reusing and sharing design flows and coding across multiple channels eliminates the need to redo work.
With Mix you can create on your own or with Nuance's help. You decide. We offer flexible cooperation models from complete DIY to having our team of experts build it for you, train you and hand over the keys for you to manage. We are always standing by to provide ongoing support as needed and help optimise your application along the way.
Instant access to proven, deep‑learning‑based speech and NLU technologies.
Nuance is an expert in industry‑leading, user‑centric voice and chat UIs for many in the Fortune 500. Mix tools are designed based on UI/UX best practices and experience delivering and optimising solutions across major verticals, delivering tangible business outcomes.
Role-based tools that span the SDLC (Software Development Lifecycle) from design to development through testing and QA ensure both technical and business users alike can create and control the whole experience.
Enable users to create advanced conversational experiences in 85 languages within a single project. Reuse across IVR, chatbot, messaging, smart speakers and more—eliminating the need to redo work for each channel.
Unlike other vendors which require applications to be deployed in their cloud environment, Mix provides organisations the flexibility to deploy applications wherever they want—in the Nuance cloud, a third-party cloud or on-premises.
Help your developers work faster and boost DIY by giving them access to the technology they need with powerful AI‑based services and APIs for speech recognition, text‑to‑speech and natural language understanding.
Use actual conversational data combined with our patent‑pending, unsupervised machine learning to prototype the design and development of automated interactions.
Empower beginners to power users to create natural, intelligent conversational experiences through easy‑to‑use, drag‑and‑drop graphical interfaces that support sophisticated dialogue design and Natural Language Understanding (NLU) modelling.
Expert‑built models provide a starting point for DIY while tutorials and forums help novices learn to think like a pro.
Supports compliance and accelerates business reviews by creating audit trails and allows line‑of‑business, legal or business stakeholders to sign off on application flows and dialogues without ever going into the tool.
Nuance Mix is an enterprise‑grade SaaS platform with intuitive, powerful tools and development capabilities based on Nuance’s industry‑leading speech and AI technologies.
Design omni‑channel, multi‑language conversational interactions effortlessly, within a single project.
Understand what your customer means, not just what they say with the power of machine learning.
Access the full capabilities of Nuance Mix—from design to build to deploy—in a single Dashboard.
Hear direct from Nuance engineers about trends in AI and how Mix delivers value to your organisation.
Hear from Nuance expert Michael Gourlay on why Nuance Mix is great for DIY development for chatbots, virtual assistants, IVR and other omni‑channel applications.
Hear from Nuance expert Meghan Kenny on key trends driving customer engagement and conversational AI.
With best‑in‑class core speech and NLU technologies ('deep learning') trusted by leading organisations, Nuance Mix puts our vast experience in your very capable hands.
years that Nuance has provided industry‑leading, user‑centric voice and chat UIs
of Fortune 100 companies trust Nuance for its best‑in‑class core speech and NLU technologies
languages supported worldwide to create global customer experiences
Selecting a region changes the language and/or content on Nuance.com
Europe
