Nuance Mix tools for IVR and chatbots

Proven tools for proven results

Create intelligent IVR, chatbot and messaging experiences with intuitive tools built on Nuance speech and AI technologies, APIs and micro‑services.

Mix Dialog

Design, develop and test multi‑language, omni‑channel conversational AI experiences in a single project across voice and digital channels—all with an easy to use graphical UI.

Build for voice and digital channels screenshot
Utilise context and session awareness screenshot
Mixed-initiative dialogues flowchart
Multi-intent screenshot
Integrate with the Mix.dialog Runtime API screenshot
Back-end integration screenshot
Build dialogue flow logic without coding screenshot
Test-drive the application logic screenshot
Simulate back-end responses screenshot
Built-in validation screenshot


Build natural language processing domains and continuously refine and evolve your NLU model based on real‑world usage data. Define user intents ('book a flight') and entities ('from JFK to LAX next Wednesday') and provide sample sentences to train the DNN‑based NLU engine.

Define Intents and Entities image
Test the Model image
NLU and Speech Recognition Tuning image

Mix Dashboard

Use one central view for managing users, access rights, and project versions and deployments. The Mix Dashboard also allows for promotion flows from a sandbox environment to staging and production environments while letting you control multi‑datacentre, multi-regional and hybrid deployment models.

Organise projects dashboard screenshot
Promotion flows screenshot
Manage project settings screenshot

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