Application services - Customer services to deliver business results

Self-service applications made intelligent

Realise the power of your contact centre technology with intelligent and intuitive self-service applications in each of your service channels. Your customers and your bottom line will thank you.

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Conquering the complexities of customer service

Today’s consumers expect immediate access to information, yet it’s too costly to service them without a suite of self-service applications to fulfil their needs. Trust Nuance application services and our 20+ years of experience to deliver business results across all channels and industries using the latest technologies.

The benefits

Best practices for better results

The combination of our experience, technology, leadership and delivery system is a proven recipe for self-service application success.

More bang for your buck

Our application services produce proven results. Protect your investment by partnering with a team which has delivered thousands of self-service applications to every major industry. We know what to expect.

Technology for advanced self-service

At Nuance, we have access to the latest conversational and speech technologies such as Natural Language Understanding, virtual assistants and Voice Biometrics. Our solution experts use these technologies every day, understand their capabilities and can transform technology into intelligent self-service applications for your customers.

Engagement models

Flexible engagements to meet your needs

Whether your delivery plan requires outsourcing turnkey applications, contracting for design and experience services or simply a hand with niche skills, Nuance can help.

Full application services

Need a fully turnkey solution? Full application services from Nuance include defining business and functional requirements, creating VUI/UX designs and application architectures, implementing application code, usability testing, quality assurance, deployment and optimisation.

User and caller experience services

Prefer using your own technical team to deliver? Our experience services bring aboard designers, speech scientists and project managers with the expertise to deliver proven speech application design, grammars, usability studies and optimisation services.

Staff augmentation services

Need a specific skill to get your project on the right track? We can augment your existing team. Engage with Nuance and let’s explore the right model for joint success.

FastStart Approach

A rapid return on investment

Nuance’s FastStart Approach enables you to adopt advanced speech self-service solutions quickly, efficiently and affordably – even if those capabilities were previously out of reach due to limited budget, low call volume or time-to-delivery constraints. Leveraging over 20 years of experience, we deliver turnkey services at a competitive price point and within an expedited timeframe so you can count on maximum results with minimal risk.

Nuance's FastStart results in 40-50% faster implementation
40-50% faster implementation

Accelerated time to market with FastStart compared to other approaches

Features

Putting self-service and proactive engagement within reach

Call Steering

Providing a more conversational IVR experience to your customer is now within reach with the FastStart Approach to Call Steering. Our solutions leverage Natural Language Understanding to immediately route callers to the information or service they need without complex menu trees.

Voice Biometrics

Authenticating within IVR applications is a complex task to accomplish for many customers. With our FastStart Approach to authentication, customers ditch their PINs and passwords and use Voice Biometrics technology to quickly, easily and securely authenticate and access the services they need.

Industry IVR expertise

We’ve taken our experience with thousands of IVR solutions and boiled down best-practice self-service designs for the financial services, healthcare and utilities industries to create the FastStart Approach for IVR self-service. These solutions include the most common self-service features and deliver outcomes you can count on.

Industry outreach expertise

For proactive engagement solutions designed around specific industry needs, Nuance offers pre-built applications combined with interaction design services that quickly deliver automation where you need it most – such as healthcare appointment reminders, utilities outage notifications and travel change alerts.

Customisable functionality

Although our FastStart Approach solutions have fixed scope, we understand better than anyone that your business is likely to require customisations. No problem – our team can quickly identify the customisations needed and provide a proposal tailored to your needs.

Resources

Data sheet
  • The FastStart Approach
    Learn about an implementation methodology that helps companies like yours offer superior speech-enabled self-service to customers quickly and affordably.
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The customer experience starts now. Learn how we can help you deliver quickly with application services.

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