Authenticate customers. Stop fraud. Keep everyone happy.
Nuance biometric security solutions help leading organisations around the world authenticate customers using just their voice, face or other biometric modalities, leading to happier customers and millions saved from fraud.
Prevent fraud and frustration with biometrics
In its 2019 Intelligent Authentication and Voice Biometrics Intelliview, Opus Research looked at 13 vendors and evaluated each solution’s ability to streamline omni-channel customer authentication and stop fraudsters through all points of access. They evaluated not only voice biometrics tech, but also behavioural, non-biometrics factors and anti-spoofing offerings.
Read the report and learn why Opus research names Nuance the “undisputed market leader” in Intelligent Authentication and Voice Biometrics
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Biometric authentication: A customer's view
What makes a customer happy? Being able to get right to their problem without having to prove who they are. With Biometric technology from Nuance, customers increase their satisfaction by authenticating naturally with the sound of their voice, face or even the way they interact with the device.
The need for voice biometrics is clear
Of customers are dissatisfied with today’s automated authentication.
Average Handle Time (AHT) saved with each call when companies switch to voice authentication.
Authentication meets innovation
Nuance brings several biometric technologies together to help you deliver a seamless and secure experience for your customers.
Nuance VocalPassword provides state-of-the-art, multimodal biometrics for authenticating customers before they reach an agent. This authentication is achieved using a passphrase, so your customers don’t have to remember a complicated PIN or password.
Nuance FreeSpeech can authenticate a user while an agent is speaking with your customer. FreeSpeech compares the voice on the phone to the voiceprint on file and flags the agent in real time – within 10 seconds of conversation.
Now your customers can choose to authenticate with a selfie (picture taken from their phone). Customers prefer to have a choice about how they authenticate (sometimes there is too much background noise for voice), and providing another secure biometric authenitcation modality is more than enough to improve customer satisfaction. Additionally, by providing another biometric modality you can created layered authentication which provides additional security for high risk transactions.
Nuance Nina ID adds an unmatched level of security and fraud prevention to conversations on your website, within messaging apps and even via SMS. Empower your customers to be automatically authenticated by saying a simple passphrase or taking a selfie.