Fraud detection - Biometric authentication solutions for contact centre fraud.

Leave impersonators, fraudsters and identity thieves speechless

Put state-of-the-art multi-modal biometric technology and targeted fraud detection techniques on your side. FraudMiner accurately identifies the criminals behind account‑takeover attempts, enabling the enterprise to go from fraud displacement to fraud prosecution.

Stop fraud before it starts

FraudMiner finds known and unknown fraudsters who are impersonating legitimate customers and stops criminal activities in the contact centre, mobile app and website.

New and repeat career criminals attempt to steal from institutions every day. FraudMiner, using advanced voice biometrics and new behavioural biometrics, identifies both known and new fraudsters before they can commit offences. You can also mine voice data to uncover the identity and patterns of criminals using large‑scale, historical search capabilities that flag known fraudsters and uncover new types of fraud.

Nuance is the established market leader in voice biometrics, delivering a comprehensive state‑of‑the‑art biometric security solution for fraud and authentication that works seamlessly on a common platform to mitigate direct financial losses.

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Fraud detection for contact centre fraud

Barclays case study

Read how Nuance helped Barclays improve their customer experience with voice biometric authentication.

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The results are in


of enterprises have fallen victim to social engineering in 2016.


of call centre fraud is perpetrated by the same actors.


of consumers use the same passwords for online banking, emails and social media accounts.

A complete security solution

Combatting fraud goes beyond just catching perpetrators. A complete strategy is needed to prevent, prosecute and beat fraud.

FraudMiner analyses incoming calls for over 100 different biometric factors including recorded and altered voices. It continuously checks the user against scores of behavioural biometrics factors to flag fraudsters who may have logged in with stolen credentials to socially engineer contact centre representatives into changing information. The system then alerts the fraud team so they can intervene in real time and identifies the culprits whenever they engage with the organisation in the future.

Don’t just prevent fraud – prosecute fraudsters. Almost all fraud prevention tools focus on deflecting the fraud that is coming in only to deflect it again and again. FraudMiner provides the fraud team with tools that not only stop the fraud from happening but provide biometric evidence to support the arrest and prosecution of these individuals.

FraudMiner’s robust and flexible tools mean smaller teams can address more fraud exposure. Its many automatic tools include gender detection, synthetic speech detection, playback detection and real-time keyword spotting to find a specific sequence of words in the call or recording. These tools (and many more) provide the fraud team with relevant and prioritised alarms, while minimising false alerts.




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Learn how FraudMiner can help stop criminals from impersonating your customers