Consumer expectations are on the rise, while the cost of delivering an effortless, proactive and intelligent customer experience is increasing. Organisations must balance what seem to be conflicting priorities – improving operational performance to ensure consistently high customer satisfaction while still controlling costs. By investing in speech-based customer self-service solutions, organisations can benefit from better performance and improved customer satisfaction.
Nuance Recognizer is the software at the core of our contact centre automation solutions designed to work seamlessly in both on-premise and cloud-based environments. Built upon years of experience across six different product lines, our tenth-generation Automatic Speech Recognition (ASR) engine is used around the world in over 86 different languages.
It delivers the industry’s highest recognition accuracy and encourages natural, human-like conversations that create more satisfying self-service interactions with customers. A built-in, Natural Language Understanding (NLU) engine understands and interprets a broad range of words, phrases and full sentences. Organisations experience unprecedented flexibility in creating and operating speech resources with cloud-ready capabilities, sensitive data management and advanced monitoring and deployment management. Together, these capabilities add up to unparalleled levels of accuracy, reliability and ease of use that will transform the way you care for your customers.
Nuance Recognizer encourages natural, human-like conversations that create more satisfying self-service interactions with customers.
Nuance professional services leverage years of experience and thousands of successful deployments to offer thought leadership and commitment to your results. We use the latest tools and techniques to design, develop, deploy and optimise your speech-enabled applications.Explore professional services