Vocalizer - Text-to-Speech (TTS) technology for more personalised interactions.

Engaging customer support. No voice talent needed.

Vocalizer is a complete, enterprise-ready spoken text-to-speech output engine that enhances the IVR experience and enables more human, personalised customer interactions for less cost and hassle than hiring voice talent.

A new generation of technology

Creating audio output for the IVR and mobile apps can be complex and expensive. Nuance Vocalizer combines recordings with computer-generated speech to create the complete spoken output engine for any network-based text-to-speech (TTS) application.

Vocalizer is a new generation of text-to-speech technology that enables high-quality speech output by enriching the user experience with enhanced expressiveness, improved multilingual support and optimised readout of long text. Along with the ability to gracefully blend static and dynamic speech output, it features enhanced speech quality and accuracy thanks to optimised text processing, more comprehensive pronunciation dictionaries and, in many languages, complete voice refreshes.

Get our latest resources
Take the audio tour of Vocalizer icon

Vocalizer 6 language and voice availability brochure

See the many different languages and voices available for this new generation of text-to-speech technology.

Get it now
Deutsche Bahn case study

Deutsche Bahn case study

Read how Deutsche Bahn used Vocalizer Text-to-Speech technology to enhance the experience for train passengers.

Get it now

Benefits

Enhanced experience

Create a more appealing customer interaction and faster service with natural-sounding speech that offers unmatched expressiveness and personality. Automate more calls by speaking information that would normally require a customer service representative. Vocalizer delivers seamless conversations using high-quality text-to-speech and/or a blend of pre-recorded audio and IVR.

Customisable solution

Build consistent experiences across applications that are customisable for each situation. Multiple speech-based applications can share the same instance of Vocalizer 6, providing a consistent brand experience, while still being tracked separately. Vocalizer Studio allows you to evaluate and adjust text processing and pronunciations, as well as fine-tune speech output by customising intonation and expression. Add custom voices for a unique experience tailored to your business.

Flexible implementation

Support for all industry-standard platforms such as SSML, VXML and MRCPV2; hosted and on-premise environment options; and easy application development. Simplify ongoing maintenance with the ability to manage recorded prompts and generated speech through one unified interface and tune or customise on the fly without interrupting live traffic.

Features

Enterprise-ready spoken output engine

A complete spoken text-to-speech output engine that enhances the IVR experience.

Unmatched expressivity

Vocalizer 6 voices have an appealing personality for the most natural and engaging user experience possible. Advanced syntactic analysis provides better modelling of prosody, emphasis and intonation.

High-quality voices

Voices with incredible smoothness, continuous enhancements and innovative technical capabilities provide a new level of customer experience.

Support for 46 languages and 100+ voices

Nuance provides broad coverage in the Americas, Europe, Middle East and Asia.

Highly tunable and customisable

Vocalizer 6 offers unprecedented control over speech output with Vocalizer Expressive Studio, a suite of easy-to-use tools.

Stats

Time saved is money saved

A 25% improvement of IVR call handling for a business with 24m calls a year leads to the elimination of 60,000 agent calls, which can equal a saving of nearly $300,000/yr. (2m calls per month at $5 per agent call).

Getting Account Details
Getting account details

18% reduction in interaction time.

Ordering cheques
Ordering cheques

14% reduction in interaction time.

Hearing Flight Status
Hearing flight status

50% reduction in information delivery time.

   Australia