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Vocalizer is a complete, enterprise-ready spoken text-to-speech output engine that enhances the IVR experience and enables more human, personalised customer interactions for less cost and hassle than hiring voice talent.
Creating audio output for the IVR and mobile apps can be complex and expensive. Nuance Vocalizer combines recordings with computer-generated speech to create the complete spoken output engine for any network-based text-to-speech (TTS) application.
Vocalizer is a new generation of text-to-speech technology that enables high-quality speech output by enriching the user experience with enhanced expressiveness, improved multilingual support and optimised readout of long text. Along with the ability to gracefully blend static and dynamic speech output, it features enhanced speech quality and accuracy thanks to optimised text processing, more comprehensive pronunciation dictionaries and, in many languages, complete voice refreshes.
Vocalizer 6 language and voice availability brochure
See the many different languages and voices available for this new generation of text-to-speech technology.
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Read how Deutsche Bahn used Vocalizer Text-to-Speech technology to enhance the experience for train passengers.
Get it nowCreate a more appealing customer interaction and faster service with natural-sounding speech that offers unmatched expressiveness and personality. Automate more calls by speaking information that would normally require a customer service representative. Vocalizer delivers seamless conversations using high-quality text-to-speech and/or a blend of pre-recorded audio and IVR.
Build consistent experiences across applications that are customisable for each situation. Multiple speech-based applications can share the same instance of Vocalizer 6, providing a consistent brand experience, while still being tracked separately. Vocalizer Studio allows you to evaluate and adjust text processing and pronunciations, as well as fine-tune speech output by customising intonation and expression. Add custom voices for a unique experience tailored to your business.
Support for all industry-standard platforms such as SSML, VXML and MRCPV2; hosted and on-premise environment options; and easy application development. Simplify ongoing maintenance with the ability to manage recorded prompts and generated speech through one unified interface and tune or customise on the fly without interrupting live traffic.
A complete spoken text-to-speech output engine that enhances the IVR experience.
Vocalizer 6 voices have an appealing personality for the most natural and engaging user experience possible. Advanced syntactic analysis provides better modelling of prosody, emphasis and intonation.
Voices with incredible smoothness, continuous enhancements and innovative technical capabilities provide a new level of customer experience.
Nuance provides broad coverage in the Americas, Europe, Middle East and Asia.
Vocalizer 6 offers unprecedented control over speech output with Vocalizer Expressive Studio, a suite of easy-to-use tools.
A 25% improvement of IVR call handling for a business with 24m calls a year leads to the elimination of 60,000 agent calls, which can equal a saving of nearly $300,000/yr. (2m calls per month at $5 per agent call).
18% reduction in interaction time.
14% reduction in interaction time.
50% reduction in information delivery time.
