Conversational AI Services
Create innovative customer experiences with open, instant API access to powerful speech and AI technology.
Your customers won't wait
Now more than ever, customers demand convenience. And today, convenience means providing effortless, intelligent, conversational interactions in whatever channel your customers prefer.
But chances are that developing the advanced conversational AI capabilities you need isn’t exactly your core business. Luckily, it’s ours.
With our APIs, you get open, fast, and flexible access to the cutting-edge AI, speech, and natural language understanding technologies we’ve spent decades perfecting—without the time, cost, and effort of building them in-house.
The CTO's guide to DIY customer experiences
Learn what it takes to build conversational customer experiences in-house, and what to consider.Download white paper(Open a new window)
Build the solutions you need—fast
APIs for Conversational AI Services make our powerful speech engines available to you as open, cloud‑native microservices, so it’s even easier and quicker to plug market‑leading conversational AI tech into your customer engagement solutions.
Create standout self-service applications with Speech‑to‑Text (STT) tech that delivers more satisfying customer experiences. Bring the voice of your brand to conversational interactions with advanced Text‑to‑Speech (TTS). And offer effortless customer experiences, using our Natural Language Understanding (NLU) and Dialog engines to accurately understand what customers want and engage them in a two-way conversation to resolve issues effectively.
Plus, you can take advantage of all the conversational AI capabilities you need, anywhere you want—Nuance-hosted, on‑premises, or hosted by a third‑party cloud provider.
Create intelligent customer engagements
What's in it for you?
Putting customers in the driver’s seat at Esurance
Read the case study to learn how Esurance embraced Nuance Conversational AI to create more intelligent customer engagement.