Protect, streamline, and personalize every customer interaction
Improve experiences, reduce costs, and fight fraud with the latest in biometric verification and AI fraud prevention technologies.
Microsoft + Nuance
Nuance Authentication and Fraud prevention solutions are part of the
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Make life easier for customers and agents—and harder for fraudsters
Consumers expect fast, easy, and secure experiences. when it comes time to verify their identities, most methods are slow, unreliable, and vulnerable. Meanwhile, fraud teams need to stay ahead of fraudsters but are hampered by outdated technology.
With seamless, secure biometric authentication and intelligent fraud prevention through Nuance Gatekeeper, you can improve customer and agent experiences, reduce operational costs, prevent fraud, and protect your brand.
Solutions
Biometric authentication
Reduce friction by verifying customers seamlessly and securely during their natural interactions based on how they sound, what they say, how they behave, and other factors.
Intelligent fraud prevention
Increase security without compromising ease‑of‑access to prevent more fraud losses, uncover more attack vectors, work more efficiently, and help put fraudsters behind bars.
Nuance Gatekeeper
Discover the market leading cloud‑native biometric security solution that delivers integrated biometric authentication and AI fraud prevention in every digital and voice channel.
Opus Research 2022 Intelligent Authentication and Fraud Prevention Intelliview
Learn why Nuance was named top platform provider for authentication and fraud prevention capabilities across all voice and digital channels, recognized as the major platform at the highly customized end of the market and noted for its AI‑backed fraud detection, flexible cloud contact center integrations and increasingly developer‑friendly cloud model.
Features
Reduce friction and increase security
Improve customer experiences
Nuance biometric authentication verifies customers in seconds, eliminating the need to manage PINs, passwords, or security questions. Customers feel recognized, welcomed, and protected, increasing customer satisfaction and raising NPS.
Reduce costs and empower employees
Biometric authentication reduces handle time and empowers agents to deliver efficient, personal service. Intelligent fraud prevention frees fraud teams to spend more time on high‑value cases and other tasks.
Prevent fraud and protect your brand
Intelligent AI fraud prevention detects more fraud with higher accuracy and fewer false positives, preventing cases and mitigating losses. Fraud analysis tools improve investigator workflows, cut detection delays, and uncover more attack vectors.
Real-world customer outcomes
85%
increase in CSAT
89s
AHT reduction
92%
fraud loss reduction
95%
faster fraudster identification
The Nuance difference
Trusted, flexible partnering
More than 20 years’ experience delivering biometric authentication and AI fraud prevention solutions around the world.
Industry-leading performance
Advanced biometrics and AI‑driven risk assessments deliver faster authentication, higher success rates, greater detection of fraud, and fewer errors.
500+
enterprise deployments
600M+
biometric prints enrolled
8B+
transactions secured yearly
$2B+
annual fraud savings
Featured blog
The future of customer engagement is bright with Microsoft and Nuance
Explore why Nuance and Microsoft have never been more confident in our ability to continue offering organizations unprecedented AI‑powered customer engagement solutions.
Video testimonials
Wings Financial (Play a video)
Andrea Hanlon, VP Retail Delivery discusses their journey with Nuance, from VA to Live Assist, Gatekeeper and Conversational IVR.
Consumers Credit Union (Play a video)
Nathan Stinson, VP of Member Services discusses how they began with Conversational IVR and have rolled out virtual assistant, Live Assist and Gatekeeper to invest in fraud reduction and customer satisfaction.
Resources
Data sheets
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Nuance Gatekeeper(pdf. Open a new window)
Discover integrated biometric authentication and intelligent fraud detection for every channel. -
Exceptional fraud prevention, exceptional outcomes(pdf. Open a new window)
See how Nuance Gatekeeper’s industry‑leading biometric authentication and fraud prevention outshines competitors.
White papers
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Biometrics for telecoms
Discover how Nuance and Microsoft are working together to help telecommunications companies prevent fraud and improve customer experiences. -
Customer engagement in an era of rising fraud
Learn how credit unions and regional banks are securing interactions across voice and digital channels, based on a survey of ABA Banking Journal readers.
Case study
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Major financial services company offers seamless, secure customer experiences
See how this asset management firm improves experiences for more than 6.5 million customers with passive voice biometrics authentication in its IVR, seamlessly authenticating callers before they reach an agent.
Learn more about voice biometrics
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What is a voiceprint?
Voice biometrics take the aggravation out of authentication and help organizations verify the actual person behind the interaction based on the sound of their voice in seconds.