Nuance authentication and fraud prevention solutions


Protect, streamline, and personalize every customer interaction

Improve experiences, reduce costs, and fight fraud with the latest in biometric verification and AI fraud prevention technologies.

Microsoft + Nuance

Nuance Authentication and Fraud prevention solutions are part of the Microsoft Digital Contact Center Platform, an open, extensible, and collaborative platform for seamless, omnichannel customer engagement.
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Make life easier for customers and agents—and harder for fraudsters

Consumers expect fast, easy, and secure experiences. when it comes time to verify their identities, most methods are slow, unreliable, and vulnerable. Meanwhile, fraud teams need to stay ahead of fraudsters but are hampered by outdated technology.

With seamless, secure biometric authentication and intelligent fraud prevention through Nuance Gatekeeper, you can improve customer and agent experiences, reduce operational costs, prevent fraud, and protect your brand.


Women talking about better biometric authentication
Security agent on phone discussing intelligent fraud prevention solutions
Woman on computer researching biometric security with Nuance Gatekeeper

Opus Research 2022 Intelligent Authentication and Fraud Prevention Intelliview

Learn why Nuance was named top platform provider for authentication and fraud prevention capabilities across all voice and digital channels, recognized as the major platform at the highly customized end of the market and noted for its AI‑backed fraud detection, flexible cloud contact center integrations and increasingly developer‑friendly cloud model.


Reduce friction and increase security

Real-world customer outcomes


increase in CSAT


AHT reduction


fraud loss reduction


faster fraudster identification

The Nuance difference


enterprise deployments


biometric prints enrolled


transactions secured yearly


annual fraud savings

Featured blog

The future of customer engagement is bright with Microsoft and Nuance

Explore why Nuance and Microsoft have never been more confident in our ability to continue offering organizations unprecedented AI‑powered customer engagement solutions.

Video testimonials