Nuance authentication and fraud prevention solutions

 

Protect, streamline, and personalize every customer interaction

Improve experiences, reduce costs, and fight fraud with the latest in biometric verification and AI fraud prevention technologies.

Make life easier for customers and agents—and harder for fraudsters

Consumers expect fast, easy, and secure experiences. when it comes time to verify their identities, most methods are slow, unreliable, and vulnerable. Meanwhile, fraud teams need to stay ahead of fraudsters but are hampered by outdated technology.

With seamless, secure biometric authentication and intelligent fraud prevention through Nuance Gatekeeper, you can improve customer and agent experiences, reduce operational costs, prevent fraud, and protect your brand.

Solutions

Opus Research 2022 Intelligent Authentication and Fraud Prevention Intelliview

Learn why Nuance was named top platform provider for authentication and fraud prevention capabilities across all voice and digital channels, recognized as the major platform at the highly customized end of the market and noted for its AI‑backed fraud detection, flexible cloud contact center integrations and increasingly developer‑friendly cloud model.

Features

Reduce friction and increase security

Real-world customer outcomes
85%

increase in CSAT

89s

AHT reduction

92%

fraud loss reduction

95%

faster fraudster identification

The Nuance difference

500+

enterprise deployments

600M+

biometric prints enrolled

8B+

transactions secured yearly

$2B+

annual fraud savings

Resources

White papers
Case study
Data sheet

See how you can improve customer and agent experiences while reducing costs and preventing fraud.