AI-based fraud detection for every channel
Stop fraud at the source by identifying and blocking the actual fraudster behind each attack.
Microsoft + Nuance
Nuance Fraud Prevention solutions are part of the Microsoft Digital Contact Center Platform, an open, extensible, and collaborative platform for seamless, omnichannel customer engagement.
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Increase security while improving ease of access
Most fraud prevention strategies add friction to customer experiences or employee workflows and rely on low‑fidelity signals, complex rules, or reactionary analysis.
Intelligent anti‑fraud solutions from Nuance raise the barrier against fraudsters while lowering it for legitimate customers and employees by focusing on the person behind every interaction.
Benefits
Prevent, detect, and investigate more fraud
Secure every customer and employee interaction while uncovering more fraud patterns and attack vectors.
Prevent more fraud losses
Detect fraudsters within seconds of them beginning an interaction to prevent losses before they occur while uncovering and guarding against more attack vectors.
Improve fraud team efficiency
Reduce false positives and improve investigator workflows with biometric fraud prevention, empowering fraud teams to reduce detection delays and spend more time on high‑value cases and other tasks.
Stop fraud at the source
Disrupt fraudster business models by identifying and blocking the actual person involved regardless of the identity or device they hide behind, then gather evidence to aid law enforcement investigations.
Nuance Fraud Nexus
Benefit from unparalleled support from our team of fraud experts and the shared knowledge and experience of your peers. Join the global fight against fraud through the Nuance Fraud Data Share program.
Real‑world business outcomes
More than 500 enterprises around the world prevent more fraud losses, empower their anti-fraud teams, and contribute to the prosecution of criminals with Nuance.
90%
detection of fraud
92%
reduction in fraud losses
95%
shorter fraud
detection delays
$2B
fraud prevented annually
Solutions
Intelligent omnichannel fraud prevention
Nuance’s AI risk engine layers advanced biometric and non‑biometric fraud detectors to prevent fraud even while streamlining authentication.
Contact centers and IVRs
Detect ANI spoofing, virtualized calls, and other threats pre‑contact. Identify fraudsters in real time in the IVR and on live agent calls based on their unique biometric characteristics.
Digital channels
Prevent account takeovers, new account fraud, bots, remote access trojans, and hard‑to‑detect attacks such as social engineering and fraud mules in mobile, web, and messaging channels.
Employee fraud
Prevent hand‑offs, unauthorized access, and other internal fraud by verifying employee identities and detecting fraud signals in employee language.
Account recovery
Protect your business from account takeovers and data breaches by replacing vulnerable one‑time passcode‑based account recovery with fast, secure voice authentication.
Unauthorized reseller fraud
Stop unauthorized reseller fraud by efficiently uncovering, investigating, and blocking the fraudsters calling into the contact center based on their inherent biometrics.
Prevent more fraud in digital channels
Digital customer interactions are on the rise, and consumers say that security is their top priority in online experiences. But most digital user authentication and fraud detection methods force you to add friction to user flows, hurting their experience even as you protect them.
With Nuance, there’s no need to compromise. Our solution layers advanced biometrics with intelligent fraud detectors to seamlessly authenticate mobile, messaging, and web users while proactively detecting fraudulent activity including bots and malware.
Fraud investigation and reporting
Use clustering and pattern analysis to expand your investigation capabilities and uncover new fraudsters. Then run backward searches to uncover them in historical data and build cases with a unified view across channels.
Opus Research: How to thwart fast‑changing fraud workflows
See how you can defend against fraud by applying both biometrics and AI, minimizing burdens on contact center agents and fraud investigators.
NatWest Group stops 23,000 fraud attempts leading to 300% first‑year ROI
Learn how NatWest uses Nuance to detect fraudsters and disrupt organized crime activities across all its customer engagement channels.
Related products
Nuance Gatekeeper
Streamline authentication and prevent fraud in every channel.
Nuance Live Assist
Give customers more control and improve efficiency.
Nuance Conversational IVR
Create intelligent IVR experiences.
Nuance Messaging
Meet your customers where they are.
Nuance Virtual Assistant
Increase self-service and customer satisfaction.
Resources
Data sheets
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Intelligent fraud detection with Nuance Gatekeeper(pdf. Open a new window)
Discover how Gatekeeper empowers fraud teams to detect, prevent, and investigate more fraud through cutting‑edge AI. -
Exceptional fraud prevention, exceptional outcomes(pdf. Open a new window)
See how Nuance Gatekeeper’s industry‑leading biometric authentication and fraud prevention outshines competitors.
eBook
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Two-factor authentication is broken. Let’s fix it.
Learn why SMS one‑time passcodes are putting your customers at risk and how biometric authentication can solve the problem.
White papers
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Defeating AI deepfakes in the contact center(pdf. Open a new window)
Learn how Gatekeeper helps your organization fight the rising threat of AI‑generated synthetic speech attacks in the contact center. -
Fight fraud and streamline CX in every channel
Learn how biometric security can help you keep every engagement secure.
Blog
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The future of customer engagement is bright with Microsoft and Nuance(Open a new window)
Explore why Nuance and Microsoft have never been more confident in our ability to continue offering organizations unprecedented AI‑powered customer engagement solutions.
Analyst reports
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Opus Research 2022 Intelligent Authentication and Fraud Prevention Intelliview
Learn why Nuance was named the market leader in biometrics technology by Opus Research in its annual assessment of the market landscape. -
Aite Group: Market Trends in Digital Fraud Mitigation
Watch experts from Aite Group and Nuance discuss fraud trends and how financial institutions are making authentication more secure and less invasive, then read the associated Aite report.