Authenticate the actual person
Make customers feel recognized, welcomed, and protected.
Microsoft + Nuance
Nuance Biometric Authentication solutions are part of the Microsoft Digital Contact Center Platform, an open, extensible, and collaborative platform for seamless, omnichannel customer engagement.
Learn more
Eliminate the pain of outdated authentication
Knowledge‑based authentication is frustrating and easy to exploit. Device‑based verification and one‑time passcodes are inflexible and exploitable. None of these factors can support the modern customer journey.
Biometric authentication through Nuance Gatekeeper is one of the best ways to verify people seamlessly and securely whenever and however they engage in every channel.
Benefits
Protect, streamline, and personalize
Authenticate in seconds based on inherent biometrics and other factors.
Improve experiences
Authenticate customers and employees in seconds with minimal effort based on who they are. Improve their experiences by eliminating the pain of PINs, passwords, and security questions and increase trust by clearly demonstrating your commitment to security.
Empower agents
Let agents focus on delivering efficient, personal service, safe in the knowledge that intelligent fraud prevention from Nuance is protecting both sides of the interaction. Empower agents to serve more customers more efficiently without sacrificing on service quality.
Reduce operational costs
Cut down average handle time by freeing agents from the burden of cumbersome authentication. Boost self‑service and containment by offering more services in IVR and digital channels thanks to higher trust. Lower the costs associated with password resets.
Real-world business outcomes
More than 500 enterprises around the world offer better experiences, empower their employees, and realize major cost savings with biometric authentication from Nuance.
85%
increase in customer satisfaction
89s
average handle time reduction
94%
of agents deliver better service
95%
faster customer authentication
Biometric authentication cost savings calculator
Nuance biometric authentication securely verifies customers seamlessly and in seconds. See how the cost reductions add up with our savings calculator.
Major financial institution passively authenticates customers in the IVR
Learn how this company creates a better experience and saves time for both callers and agents by seamlessly verifying 79% of customers even before they reach an agent with Nuance voice biometrics authentication.
Biometric authentication solutions
Reduce friction and increase security in every channel.
Contact center and IVR authentication
Authenticate callers seamlessly and in seconds to improve their experience, empower agents to deliver better service, reduce handle time, and stop fraudsters in phone channels.
Digital authentication
Improve digital customer experiences and enable customers to perform more actions in mobile, web, and messaging apps—increasing self‑service and reducing costs in other channels.
Account protection
Replace one-time passcodes with voice authentication to reduce friction and increase security during customer onboarding, password resets, and account recovery.
Employee authentication
Verify agents, remote workers, and other employees to increase trust during customer interactions, increase productivity, ensure compliance, and reduce costs.
Video banking authentication
Deliver better experiences and offer more services during video banking interactions, thanks to increased security and trust through voice authentication and fraud prevention.
Streamline and secure digital customer authentication
Digital customer interactions are on the rise, and consumers expect fast, easy, secure experiences. But most digital user authentication and fraud detection methods force you to add friction to user flows, hurting their experience even as you protect them.
With Nuance, there’s no need to compromise. Our solution layers advanced biometrics with intelligent fraud detectors to seamlessly authenticate mobile, messaging, and web users, streamlining and protecting their every interaction.
Related products
Nuance Gatekeeper
Streamline authentication and prevent fraud in every channel.
Nuance Live Assist
Give customers more control and improve agent efficiency.
Nuance Conversational IVR
Create intelligent IVR experiences.
Nuance Messaging
Meet your customers where they are.
Nuance Virtual Assistant
Increase self-service and customer satisfaction.
Resources
Data sheets
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Nuance Gatekeeper(pdf. Open a new window)
Discover integrated biometric authentication and intelligent fraud detection for every channel. -
Exceptional fraud prevention, exceptional outcomes(pdf. Open a new window)
See how Nuance Gatekeeper’s industry‑leading biometric authentication and fraud prevention outshines competitors.
White papers
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Defeating AI deepfakes in the contact center(pdf. Open a new window)
Learn how Gatekeeper helps your organization fight the rising threat of AI‑generated synthetic speech attacks in the contact center.
Case studies
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Virginia Credit Union delights members with secure account access
Find out how VACU delivers better experiences, saves 84 seconds of average handle time, and increases agent productivity by authenticating members with Nuance.
Blog
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The future of customer engagement is bright with Microsoft and Nuance(Open a new window)
Explore why Nuance and Microsoft have never been more confident in our ability to continue offering organizations unprecedented AI‑powered customer engagement solutions.
Analyst report
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Opus Research 2022 Intelligent Authentication and Fraud Prevention Intelliview
Learn why Nuance was named the market leader in biometrics technology by Opus Research in its annual assessment of the market landscape.