Authenticate the actual person
Make customers feel recognized, welcomed, and protected.
Nuance Biometric Authentication solutions are part of the Microsoft Digital Contact Center Platform, an open, extensible, and collaborative platform for seamless, omnichannel customer engagement.
Eliminate the pain of outdated authentication
Knowledge‑based authentication is frustrating and easy to exploit. Device‑based verification and one‑time passcodes are inflexible and exploitable. None of these factors can support the modern customer journey.
Biometric authentication through Nuance Gatekeeper is the only way to verify people seamlessly and securely whenever and however they engage in every channel.
Protect, streamline, and personalize
Authenticate in seconds based on inherent biometrics and other factors.
More than 500 enterprises around the world offer better experiences, empower their employees, and realize major cost savings with biometric authentication from Nuance.
increase in customer satisfaction
average handle time reduction
of agents deliver better service
faster customer authentication
Biometric authentication solutions
Reduce friction and increase security in every channel.
Streamline and secure digital customer authentication
Digital customer interactions are on the rise, and consumers expect fast, easy, secure experiences. But most digital user authentication and fraud detection methods force you to add friction to user flows, hurting their experience even as you protect them.
With Nuance, there’s no need to compromise. Our solution layers advanced biometrics with intelligent fraud detectors to seamlessly authenticate mobile, messaging, and web users, streamlining and protecting their every interaction.