Strong biometric authentication

Authenticate the actual person

Make customers feel recognized, welcomed, and protected.

Microsoft + Nuance

Nuance Biometric Authentication solutions are part of the Microsoft Digital Contact Center Platform, an open, extensible, and collaborative platform for seamless, omnichannel customer engagement.
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Eliminate the pain of outdated authentication

Knowledge‑based authentication is frustrating and easy to exploit. Device‑based verification and one‑time passcodes are inflexible and exploitable. None of these factors can support the modern customer journey.

Biometric authentication through Nuance Gatekeeper is one of the best ways to verify people seamlessly and securely whenever and however they engage in every channel.


Protect, streamline, and personalize

Authenticate in seconds based on inherent biometrics and other factors.

Real-world business outcomes

More than 500 enterprises around the world offer better experiences, empower their employees, and realize major cost savings with biometric authentication from Nuance.


increase in customer satisfaction


average handle time reduction


of agents deliver better service


faster customer authentication

Biometric authentication solutions

Reduce friction and increase security in every channel.

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Streamline and secure digital customer authentication

Digital customer interactions are on the rise, and consumers expect fast, easy, secure experiences. But most digital user authentication and fraud detection methods force you to add friction to user flows, hurting their experience even as you protect them.

With Nuance, there’s no need to compromise. Our solution layers advanced biometrics with intelligent fraud detectors to seamlessly authenticate mobile, messaging, and web users, streamlining and protecting their every interaction.

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