Contact Center AI - Intelligent, secure contact center automation


It’s your contact center, only smarter.

Nuance Contact Center AI adds an intelligent engagement layer to your contact center operations, helping you deliver superior customer and agent experiences—and superior business outcomes—on any partner platform.

Microsoft + Nuance

Nuance Contact Center AI is part of the Microsoft Digital Contact Center Platform, an open, extensible, and collaborative platform for seamless, omnichannel customer engagement.
Learn more(Open a new window)

Fine‑tuned intelligence

Ride our innovation wave, with award‑winning AI for contact center solutions for improved conversational customer engagements, biometric authentication, and agent efficiency. Deploy industry‑specific AI solutions built on deep industry expertise and insights from billions of customer interactions. And protect your investment in existing customer service applications, wherever your cloud journey takes you, with easy portability and no need to rewrite.

AI services

Improve, protect, and optimize every customer journey

Nuance Contact Center AI gives you easy access to cloud‑native, cloud‑agnostic services built on decades of conversational AI innovation leadership and proven to deliver remarkable business outcomes.

How it works

We believe the best outcomes rely on an AI‑first approach. It’s about using AI to automate as much as you can, bridging automation and human engagement, empowering agents with AI, and instilling trust in your brand through biometric identification and fraud prevention—all achieved through deep integrations with your chosen partner for ease of access and functionality.

Explore Nuance Contact Center AI
Integrate with an partner with Nuance Contact Center AI
Explore the benefits of Nuance Contact Center AI


The Contact Center as a Service (CCaaS) evolution

As contact centers move to cloud based CCaaS models, AI will add the vital ingredient that delivers better joint customer and agent experiences. Explore how to unlock the benefits of the cloud and AI for your existing contact center investments.


Turn your contact center into a value driver

With Nuance Contact Center AI, you can create the engaging, conversational experiences your customers expect while increasing revenue and dramatically improving key performance metrics across your operations.

Real-world business outcomes


increase in agent availability




first contact
resolution rate

The Nuance difference

Nuance Contact Center AI gives you the flexibility to deploy how you want, where you want and quickly create conversational AI applications optimized for your industry.

Create your intelligent contact center, your way

Nuance developer tools and open APIs enable you to accelerate and simplify the creation of conversational AI applications and integrate them with your existing contact center systems, CRM, and other enterprise platforms. And with Nuance Mix, our DIY tooling platform, you can create applications once and quickly optimize and deploy them across multiple channels and languages—all in a single project.

Learn more about Nuance Mix

Integrate with leading contact center providers

Nuance Contact Center AI solutions are designed to integrate with leading cloud, Contact Center as a Service (CCaaS), and technology providers.

With the announcement of the Microsoft Digital Contact Center Platform, Microsoft and Nuance have shown our commitment to putting our customers first to help them accomplish their contact center goals.

Tony Lorentzen
Senior Vice President, Intelligent Engagement Solutions

Read What's next(Open a new window)