Live Assist - multi-channel customer experience

Don’t just chat. Engage your customers with intelligent conversations.

Nuance Live Assist, our AI‑powered customer service solution, simplifies how customers connect with agents, helping increase customer satisfaction, agent efficiency, and revenue.

Deliver superior customer and agent experiences

With Nuance Live Assist, you get more than just a simple live chat solution. We make it easy to connect customers to the agents with the right skillset to address their needs efficiently, and provide AI‑powered support throughout the engagement to help agents increase customer satisfaction and revenue.

Give your customers more control over their journey, with asynchronous conversations. Shorten wait times, reduce agent idle time, and shrink contact center costs. And empower agents with timely, relevant insights, including information from third‑party systems, to drive more valuable upsell and cross‑sell opportunities.

Benefits

Increase satisfaction and sales while reducing costs

Nuance Live Assist solutions help you get the best from your agents—and give your customers the best possible experience.

Real-world business outcomes

Nuance solutions are proven to deliver meaningful business results.

26%
cost savings in
agent handle time
93%
CSAT score

156%
increase in sales

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Features

What you get with Nuance Live Assist

Give customers more control, and give agents and supervisors more insights.

Related products

Resources

Case studies
White paper
Infographic
Data sheet

Learn more about how you can provide a simple way for customers to connect to the right agents.