Virtual assistant and chatbot AI

Automate more engagements. Service more customers.

Nuance Virtual Assistant and chatbot AI delivers intelligent, conversational engagements that increase self‑service usage and improve customer satisfaction.

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Microsoft + Nuance

Nuance Digital Engagement Solutions are part of the Microsoft Digital Contact Center Platform, an open, extensible, and collaborative platform for seamless, omnichannel customer engagement.
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Create effortless customer self‑service experiences

Nuance Virtual Assistant combines the latest advances in virtual assistant AI, deep neural networks, and machine learning to create personalized, conversational engagements across all digital channels.

With frictionless, effective self-service, you can give customers fast answers to their questions, increasing customer satisfaction while reducing contact center costs. And when customers are transferred to a live agent, you can pass the full context of the conversation to the agent with the right skillset, eliminating customer effort and accelerating time to resolution. And with Nuance Essentials for Virtual Assistant, you can get up and running with a powerful chatbot in as little as three weeks.


Conversational AI that delivers measurable business value

Nuance Virtual Assistant enables you to serve customers more effectively, reduce the number of cases that are transferred to agents, and simplify your AI for customer service transformation.

Virtual assistant cost savings calculator

From cost reductions to improved customer conversion, satisfaction and NPS—the benefits add up. Find out how much you could save with the right virtual assistant on your digital channels.

Vaccine questions answered with the COVID‑19 chatbot

Give customers peace of mind with the information and next steps they need, while reducing costs for you.

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Real-world business outcomes

Nuance Virtual Assistant is relied on by brands worldwide to deliver measurable business value.


drop in live agent interactions


decrease in average handle times


first contact resolution in the virtual assistant


ROI for every $1 spent on the virtual assistant

Better digital experiences, faster

Speed deployment of a superior digital customer experience in as little as three weeks with Nuance Essentials for intelligent chatbots and VAs. Using industry‑specific intents and proven experience, this AI‑based platform integrates with your data, providing organizations with personalized responses across any channel and the ability to escalate to live chat as needed.

Learn how to deploy an AI-powered chatbot for retail(pdf. Open a new window) and banking.(pdf. Open a new window)


What you get with Nuance Virtual Assistant

Integrate intelligent self-service into every AI-based customer experience journey.

Related products


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Learn more about how you can increase automation, improve customer satisfaction, and reduce costs.