Omnichannel customer engagement

Meet your customers where they are

Engage customers on their terms—meet them in the messaging channels they use every day.

Intelligent, AI‑powered customer engagement in every channel

Trusted by the Fortune 100 to improve customer and agent experiences while reducing costs and increasing revenue. We help leading brands empower agents, prevent fraud, and deliver superior experiences across any or all moments of the customer journey.

Our AI‑first approach

Delivering the omnichannel experiences customers expect requires an AI‑first approach. It’s only by combining automated and human engagement that you can achieve the best business outcomes.

Our solutions bring AI‑first to life

Nuance omnichannel customer engagement solutions bring the power of conversational AI to the contact center and beyond.

Real‑world business outcomes

Our intelligent engagement and security solutions help enterprises worldwide—including 75 of the Fortune 100—achieve remarkable business results.


increase in agent + employee satisfaction


CSAT increase


increase in NPS


automated first contact resolution


fraud prevention savings


annual savings


AHT reduction


average containment rate


conversion rate


improvement in upsells


improvement in new sales


ROI from reduced fraud-related losses

The Nuance difference

Delivering superior outcomes across any or all moments of a customer's journey

Multiply your benefits

Customers who embrace an AI-first approach across the entire customer journey...

Receive more recognition for omnichannel customer service. #1 in their countries, Ranked highest by JD Powers, Stevie Award Recipients
Achieve greater cost savings. 20% additional containment rate, 53 second average AHT reduction
Outperform peers in financial outcomes. 2X revenue growth

Proven AI backed by large, industry‑specific language repositories


NLU intent recognition


biometric authentication
success rate


detection of fraud attempts

Award-winning excellence delivers results

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Learn how we can help you deliver superior experiences—and superior business outcomes—at any or all moments of the customer journey.