Omni-channel customer engagement awards and recognition
Nuance's omni-channel customer engagement platform has received recognition and has earned a number of awards over the years. Take a look at how our award winning products have helped our partners.
Awards & recognitions: omni-channel customer engagement portfolio
The Stevie Award
The Stevie Award is one of the most sought after awards around the globe recognizing companies who excel in various categories.
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2021 Silver Stevie Award for Sales or Customer Service Solutions Technology Partner of the Year
Nuance Intelligent Engagement Platform(Open a new window) -
2020 Bronze Stevie Award for Contact Center Solution – New
Nuance Project Pathfinder(Open a new window) -
2018 Silver Stevie Award for New Contact Center Solution
Nuance & CallMiner Customer Engagement Analytics(Open a new window) -
2017 Silver Stevie Award for New Contact Center Solution
Nuance Transcription Engine(Open a new window) -
2017 Bronze Stevie Award for Innovation in Customer Service, Telecommunications Industries
Nuance Transcription Engine & Oi(Open a new window)
Retail Innovator Award
The Retail Innovator Award is given to executives in the retail industry who focus on driving change through innovation.
Best of Agoura Hills Local Business Award
The Best of Agoura Hills Local Business Award recognizes companies throughout the Agoura Hills area in various categories.
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2016 Best of Agoura Hills Local Business Award for Top Online Customer Engagement Solutions
TouchCommerce
SpeechTEK Star Performer
The SpeechTEK Star Performer award recognizes companies in the speech technology industry who have contributed to the growth of the industry through innovation.
USAA Supplier Excellence Award
The USAA Supplier Excellence Award is given to a select few companies annually who have contributed to USAA's service.
CRM Magazine Service Awards
The CRM Magazine Service Awards are given to companies leading the customer service and customer support markets in various categories.
Awards & recognitions: digital portfolio
The Stevie Award
The Stevie Award is one of the most sought after awards around the globe recognizing companies who excel in various categories.
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2021 Gold Stevie Award for Most Valuable Response by a Customer Service Team for COVID-19 Response
USAA’s Virtual Agent (Nuance-Powered Virtual Agent)(Open a new window) -
2021 Gold Stevie Award for Customer Service Success - Financial Service Industries
USAA's Virtual Agent (Nuance-Powered Virtual Assistant)(Open a new window) -
2021 Silver Stevie Award for Best Use of Technology in Customer Service - All Other Industries
Cabify's virtual assistant "ABI", using Nuance conversational AI(Open a new window) -
2021 Bronze Stevie Award for Innovation in Customer Service - Financial Services Industries
IAG's messaging bot, Arlo the Koala (Nuance-Powered Virtual Assistant)(Open a new window) -
2020 Silver Stevie Award for Best Use of Technology in Customer Service - Telecommunications Industries
Nuance Intelligent Engagement Platform & Vodafone(Open a new window) -
2020 Bronze Stevie Award for Innovation in Customer Service - Financial Services Industries
USAA’s Virtual Agent (Nuance-Powered Virtual Agent)(Open a new window) -
2019 Gold Stevie Award for Innovation in Customer Service, Financial Service Industries
Esurance Virtual Assistant, Et al. – Powered by Nuance(Open a new window) -
2018 Silver Stevie Award for Sales or Customer Service Solutions Technology
Nuance Digital Engagement Platform(Open a new window) -
2018 Bronze Stevie Award for Customer Service Success, Financial Services Industries
Nuance Live Chat & Citizens Bank(Open a new window) -
2018 Bronze Stevie Award for Innovation in Customer Service, All Other Industries
Nuance Nina & Ask FedEx(Open a new window) -
2017 Gold Stevie Award for Customer Service Solutions Technology Partner of the Year
Nuance Nina(Open a new window) -
2017 Gold APAC Stevie Award for Innovation in Business-to-Business Services
Nuance Nina(Open a new window) -
2017 Silver APAC Stevie Award for Innovation in Technology Development, All Other Industries
Nuance Nina & IP Australia(Open a new window) -
2017 Silver Stevie Award for Customer Service Success, Financial Service Industries
Nuance Live Chat & Esurance(Open a new window) -
2017 Silver Stevie Award for Innovation in Customer Service, Financial Service Industries
Nuance Nina & USAA(Open a new window) -
2017 Bronze APAC Stevie Award for Innovative Use of Technology in Customer Service, Other Service Industries
Nuance Nina & Australian Taxation Office(Open a new window) -
2017 Bronze Stevie Award for Best Use of Technology in Customer Service
Nuance Nina & Swedbank(Open a new window) -
2016 Gold APAC Stevie Award for Innovation in Customer Service
Nuance Nina & Jetstar(Open a new window) -
2016 Gold Stevie Award for Best Use of Technology in Customer Service
Nunace & USAA Savings Coach (Open a new window) -
2016 ABA Gold Stevie Award for Best New Product/Service of the Year, Social Business Solutions
TouchCommerce TouchSocial(Open a new window) -
2016 People's Choice Stevie Award for Favorite New Products
TouchCommerce TouchSocial(Open a new window)
AIconics Award
The AIconics Award is the only independently judged award for artificial intelligence applications and recognizes companies that excel in enabling AI technologies.
Opus Research Intelligent Assistants Award
The Opus Research Intelligent Assistants Award is given to companies who introduce virtual assistants, smart assistants and chatbots to redefine digital commerce and customer care by using natural language understanding, machine learning, and artificial intelligence.
Best of FinXTech Award
The FinXTech Award recognizes a company who has significantly helped a financial institution achieve quantifiable results.
Digital Power Player Award
The Digital Power Play Award is given by Website Magazine to companies who have moved the web forward through innovation.
Customer Sales and Service World Award
The Customer Sales and Service World Awards are rewarded to companies who provide the best products and services to their customers while providing outstanding customer service.
Awards & recognitions: voice portfolio
The Stevie Award
The Stevie Award is one of the most sought after awards around the glove recognizing companies who excel in various categories.
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2020 Gold Stevie Award for Best Use of Technology in Customer Service - All Other Industries
Nuance Conversational IVR & Humana(Open a new window) -
2020 Gold Stevie Award for IVR or Web Service Solution – New
Nuance Lightning Engine(Open a new window) -
2020 Bronze Stevie Award for Best Use of Technology in Customer Service - Telecommunications Industries
Nuance Conversational IVR & TELUS -
2019 Silver Stevie Award for New Contact Center Solution
The Modern Voice: Nuance's AI‑Powered Engine for Conversational Dialog(Open a new window) -
2019 Bronze Silver Stevie Award for New IVR or Web Solution Version
Nuance, A5 and Oi(Open a new window) -
2017 Silver Stevie Award for Innovation in Customer Service, Other Service Industries
Nuance Conversational IVR & The City of Dallas(Open a new window) -
2017 Bronze APAC Stevie Award for Innovative Use of Technology in Customer Service
Nuance Conversational IVR & Queensland Department of Transport and Main Roads(Open a new window) -
2017 Bronze APAC Stevie Award for Innovative Use of Technology in Customer Service, All Other Industries
Nuance Conversational IVR & Domino's India(Open a new window) -
2016 Silver Stevie Award for Innovation in Customer Service, Other Service Industries
Nuance Natural Language Understanding IVR & CenterPoint(Open a new window) -
2016 Bronze Stevie Award for Innovation in Customer Service, All Other Industries
Nuance Conversational IVR & American Airlines(Open a new window)
Technology Solutions Award
The Technology Solution award presented by Public Technology Institute recognizes local governments that use technology to improve customer experience and improve the bottom line.
Frost & Sullivan North American Leadership Award
The Frost & Sullivan North American Leadership Award recognizes companies who influence significant growth and set trends within their industries.
Awards & recognitions: security portfolio
The Stevie Award
The Stevie Award is one of the most sought after awards around the globe recognizing companies who excel in various categories.
-
2021 Gold Stevie Award for Innovation in Customer Service - Telecommunications Industry
Telefónica, using Nuance Gatekeeper(Open a new window) -
2019 Silver Stevie Award for Best Return on Customer Service Investment
Nuance Voice Biometrics & Royal Bank of Scotland Group(Open a new window) -
2019 Silver Stevie Award for New Contact Center Solution Version
Nuance Security Suite—Leveraging AI to Curb Fraud Across Voice and Digital Channels(Open a new window) -
2018 Silver Stevie Award for Best Use of Technology in Customer Service, Financial Services Industries
Nuance Biometrics & Virginia Credit Union(Open a new window) -
2018 Silver Stevie Award for Best Use of Technology in Customer Service, Financial Services Industries
Nuance Biometrics & BBVA Bancomer(Open a new window) -
2017 Gold APAC Stevie Award for Innovative Use of Technology in Customer Service, Financial Service Industries
Nuance Voice Biometrics & ICICI Bank(Open a new window) -
2017 Silver Stevie Award for Innovation in Customer Service, Telecommunications Industries
Nuance Voice Biometrics & TalkTalk(Open a new window) -
2016 Gold APAC Stevie Award for Innovation in Customer Service
Nuance Voice Biometrics & Australian Taxation Office(Open a new window) -
2016 Silver Stevie Award for Best Use of Technology in Customer Service
Nuance Voice Biometrics and Natural Language Understanding & Manulife(Open a new window) -
2016 Silver Stevie Award for Innovation in Customer Service, Financial Service Industries
Nuance Voice Biometrics & Eastern Bank(Open a new window) -
2016 Bronze Stevie Award for Innovation in Customer Service, Financial Service Industries
Nuance Voice Biometrics & ING Netherlands(Open a new window) -
2016 Bronze Stevie Award for Innovation in Customer Service, Telecommunications Industries
Nuance Voice Biometrics & SK Telekom(Open a new window)
AIconics Award
The AIconics Award is the only independently judged award for artificial intelligence applications and recognizes companies that excel in enabling AI technologies.
AOTMP Mobility Awards
The AOTMP Mobility Award is given at the Consumer Electronics Show (CES) recognizing innovative companies in the mobile and wireless products and service industries.
Arabian Computer News (ACN) Technology Award
The Arabian Computer News Technology Award, the most prestigious IT award in the Middle East region, recognizes companies who have excelled in the IT industry.