Turkcell Global Bilgi is a 100% subsidiary of Turkcell. The company serves as a customer relationship management center to a portfolio of corporations including Turkcell, which, as of December 2011, was the leading mobile provider in Turkey with over 34 million subscribers. With operational facilities in Turkey, Belarus, and Ukraine, Turkcell Global Bilgi has over 10,000 employees and 7,500 call center seats. The company handles more than 120 million contacts each year through their interactive voice response (IVR) system and more than 1.5 billion interactions across all customer service channels.
Assistant General Manager of Information Technologies
Turkcell Global Bilgi