Multimedia content for omni-channel customer engagement | Nuance

Multimedia content: Customized rich content and specialized offers omni-channel customer engagement

Personalize online experiences beyond live chat and call

With Nuance multimedia content, you can target visitors with videos, offers and more – and give your customers a truly personalized online customer service experience.

Deliver rich content for personalized engagement

Multimedia content amplifies digital engagements – from enticing customers with a personalized promotion to explaining product features through a video. And with Nuance, your options are endless.

Nuance’s business rule engine provides your consumers with contextual, demographic and behavioral targeted messages. It works as a stand-alone content option, yet it can also enhance assisted interactions – like virtual assistant or live chat conversations – and allow agents to push content or forms for a convenient, efficient engagement with your customers.

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Forrester Research - Good Alone, Better Together: Integrating Chat And Virtual Agents

Forrester: Good Alone, Better Together

Read this report on how integrating chat and virtual agents can help you deliver seamless customer service.

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McKinsey: Winning the expectations game in customer care

McKinsey: Winning the expectations game in customer care

Learn how to adapt your company’s customer engagement strategies to meet rising expectations and capture loyalty.

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Benefits

Features

Interactive, integrated, engaging.

Learn how Nuance multimedia content can help you deliver personalized engagements for your customers.

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