CCW Research Report

The new world of agent work

Discover the latest insights on how contact centers are adapting to the ever‑changing landscape of agent experience.

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Better agent experiences, all around.

CCW Digital and Nuance have teamed up to bring you a report that explores what CX leaders anticipate in terms of engaging, empowering, and retaining agents—while also providing the agent’s point of view.

Don't miss out on the opportunity to learn:

1

Top trends, challenges, and opportunities affecting the agent experience

2

Ways AI, automation, and data analytics can support agents in their daily work

3

How to empower agents to do their best work and deliver exceptional CX

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Microsoft and Nuance can help your organization provide exceptional customer connections while landing transformative outcomes. Our outcomes‑focused AI solutions help organizations deliver personalized customer experiences, improving agent productivity, safeguarding interactions, and optimizing agile operations—all available from one industry leader.

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