Analyst report

Forrester’s 30-60-90-Day COVID-19 Response Plan for Customer Service

Navigate today’s challenges—and plan for tomorrow’s
successes

Forrester Forrester Wave Conversational AI report

1

A clear roadmap for navigating the current challenges

2

Ways to set up your people, processes, and technology for an effective response

3

Practical advice on planning for a post-pandemic future

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