Forrester's COVID-19 Response Plan

Analyst report

Forrester’s 30‑60‑90‑Day COVID‑19 Response Plan for Customer Service

Navigate today’s challenges—plan for tomorrow’s successes

Forrester Response plan report thumbnail


A clear roadmap for navigating the current challenges


Ways to set up your people, processes, and technology for an effective response


Practical advice on planning for a post-pandemic future

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