Forrester's COVID-19 Response Plan

With today’s extra pressure on customer service organizations, it can be difficult just to plan for the next day, let alone the coming months.

Read Forrester’s 30‑60‑90‑Day COVID‑19 Response Plan For Customer Service to get a practical framework that can help you respond to urgent needs, set up your organization for success, and envision what your customer service could look like in the future.
Inside you'll find:

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A clear roadmap for navigating the current challenges

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Ways to set up your people, processes, and technology for an effective response

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Practical advice on planning for a post-pandemic future

Read the report now to help you better manage customer engagement amid disruption—and beyond.

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Analyst report

Forrester’s 30‑60‑90‑Day COVID‑19 Response Plan for Customer Service

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