Analyst Report

2020 Intelligent Authentication and Fraud Prevention Intelliview

Nuance Named Top Biometrics Vendor by Opus Research in Intelligent Authentication and Fraud Prevention Report

Nuance outpaces competitors with 600m+ voiceprints, $2B in fraud savings in 2019 and 8 billion transactions a year.

Better customer engagement, all around.

In its latest report, Opus Research focuses on “Intelligent Authentication” (IAuth), which they define as a range of solutions and offerings that have evolved since voice‑based authentication to include additional biometric factors (facial, fingerprint, behavioral), fraud detection, digital orchestration, and continuous authentication.

Among the leaders, Nuance stands out due to:

1

Comprehensive authentication technologies, integrated fraud prevention offerings, and strong, established customer base

2

Integrated authentication and fraud prevention solutions across digital and voice channels

3

Industry‑leading authentication success rate, fraud prevention rate, and continuous investment in core technology

4

A turnkey solution and the largest voice biometrics platform

5

Nuance customers reporting better ROIs, higher fraud loss savings, and higher authentication success rates than organizations deploying competing solutions

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