Introducing Nuance Agent Coach
Imagine replicating your best contact center agents. By infusing AI into your existing Nuance or other live chat solution, you can empower every agent to support customers as quickly, effectively and accurately as your best agents. View the on‑demand demo to discover how.
Better banking experience, all around.
While digital has become an everyday banking channel, up to 77% of U.S. consumers prefer to engage with a person directly for specific activities. Contact center chat agents are becoming your institution's frontline to those relationships, and artificial intelligence empowers them to support customers quickly, effectively and accurately.
Watch this demonstration to see how the new Nuance Agent Coach AI solution benefits your financial institution, including:
Providing more relevant and personalized customer experiences
Improving agent performance, satisfaction and retention
Increasing revenue and reducing customer churn