Digital engagement channels, whether through self‑service options like a virtual assistant or through the one‑on‑one personal attention of live chat, give customers the personalized, immediate assistance they want.
Download this eBook to learn why forward‑thinking organizations are increasingly opting for an integrated strategy, where live chat and virtual assistants work together seamlessly.
You'll also see the results they’re achieving:
A global airline achieved an 80% first contact resolution rate
A major cruise line realized a $16M increase in revenue
A global shipping and delivery company handled 50% of inquiries without human intervention
If you’re considering adopting live chat or a virtual assistant, read these case studies to see the benefits you could reap—and why the technologies work better together.
First tell us a bit about yourself: