Customer eXperience
Forum 2019 Chicago

July 16, 2019
Chicago, IL


Nuance Customer eXperience Forum Chicago


560 W Washington Blvd
Chicago, IL 60661

Date & time

Tuesday, July 16, 2019
9:00 AM to 3:30 PM

Join Nuance on Tuesday, July 16th at OFFSITE in downtown Chicago for an informative day of insights and discussions around intelligent and secure customer engagement, powered by AI. Let us show you how today’s artificial intelligence technology can help you create a seamless experience that your customers will love.

To secure your seat, please submit your contact details, as space is limited. We will send you an email confirming your registration by July 9th.

Preliminary agenda

9:00 - 9:30 AM Arrivals and registration

9:30 - 10:15 AM Transforming customer engagement in the Age of AI
Attend this session to learn about the latest advances Nuance Enterprise is delivering in the age of practical application of AI.

10:15 - 11:00 AM Who do you think you’re talking to?
Knowing your customer and protecting their relationship with you is an increasingly hot topic. Let’s see how we can secure customer interactions without making life harder for them and catch the bad guys at the same time.

11:00 AM - 11:15 AM Break

11:15 AM - 12:15 PM Intelligent engagement connecting humans and AI
Explore how customers are already using a wide variety of channels and devices to contact each other, which enables business opportunities for service and sales transformation.

12:15 - 1:30 PM Networking lunch and demos

1:30 - 2:30 PM Crowd source: Solving business challenges while networking
We’ll divide into groups to network and tackle our top vertical and business challenges, leveraging peers’ insights and experience.

2:30 - 3:15 PM Using conversational design to deliver effortless customer experience
As consumer demands (and expectations) for intelligent applications increase, expert conversational design is a must-have for any customer care application today. Learn how businesses like yours benefit from effective design approaches, including the principles and strategies that deliver the human-like interactions your customers crave. We will address hot topics such as “design once, deploy many”, device VAs, and myths and realities of NLU and NLG.

3:15 - 3:30 PM Closing remarks

Request to register

You will receive confirmation of your registration by July 9th.