9:00 - 9:30 AM Arrivals and registration
9:30 - 10:15 AM Transforming customer engagement in the Age of AI
Attend this session to learn about the latest advances Nuance Enterprise is delivering in the age of practical application of AI.
10:15 - 11:00 AM Who do you think you’re talking to?
Knowing your customer and protecting their relationship with you is an increasingly hot topic. Let’s see how we can secure customer interactions without making life harder for them and catch the bad guys at the same time.
11:00 AM - 11:15 AM Break
11:15 AM - 12:15 PM Intelligent engagement connecting humans and AI
Explore how customers are already using a wide variety of channels and devices to contact each other, which enables business opportunities for service and sales transformation.
12:15 - 1:30 PM Networking lunch and demos
1:30 - 2:30 PM Crowd source: Solving business challenges while networking
We’ll divide into groups to network and tackle our top vertical and business challenges, leveraging peers’ insights and experience.
2:30 - 3:15 PM Using conversational design to deliver effortless customer experience
As consumer demands (and expectations) for intelligent applications increase, expert conversational design is a must-have for any customer care application today. Learn how businesses like yours benefit from effective design approaches, including the principles and strategies that deliver the human-like interactions your customers crave. We will address hot topics such as “design once, deploy many”, device VAs, myths and realities of NLU and NLG.
3:15 - 3:30 PM Closing remarks