Nuance IQ
Focusing on key issues and emerging trends in AI innovation and omni-channel customer engagement
Learn how digital engagement is evolving to meet customer expectations.
Inside the issue:
— The new rules of digital customer engagement
— What’s next for customer service messaging
— AI and agents: The new power couple
— How a global telco takes the lead in digital CX
Explore our past editions for more ideas, insights and expert tips.
Explore how to reduce fraud and OPEX while improving customer experience.
Inside the issue:
— Improving authentication in the contact center
— Inside the mind of a biometrics innovator
— Disrupting organized crime at RBS
— Contact centers going cloud native
Discover why change is so important, and get expert tips on how to get it right.
Inside the issue:
— On the transformation frontlines
— The art and science of conversational design
— Jetstar takes CX to new heights
— Yep, there's an API for that
Learn why humans and AI are more effective when they work together.
Inside the issue:
— Royal Bank of Scotland fights fraud with biometrics
— Riyad Bank harnesses the power of voice
— What the? Discovering the path of least resistance for automated dialog design
— TAG, you're it!
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