Nuance IQ

Focusing on key issues and emerging trends in AI innovation and omni-channel customer engagement

Past editions

Hungry for more innovation?

Explore our past editions for more ideas, insights and expert tips.

Volume 1, Issue 3

The biometrics win‑win

Explore how to reduce fraud and OPEX while improving customer experience.

Inside the issue:

— Improving authentication in the contact center

— Inside the mind of a biometrics innovator

— Disrupting organized crime at RBS

— Contact centers going cloud native

Volume 1, Issue 2

Contact center transformation

Discover why change is so important, and get expert tips on how to get it right.

Inside the issue:

— On the transformation frontlines

— The art and science of conversational design

— Jetstar takes CX to new heights

— Yep, there's an API for that

Volume 1, Issue 1

The human‑AI interaction

Learn why humans and AI are more effective when they work together.

Inside the issue:

— Royal Bank of Scotland fights fraud with biometrics

— Riyad Bank harnesses the power of voice

— What the? Discovering the path of least resistance for automated dialog design

— TAG, you're it!

The magazine

Nuance Innovation Quarterly

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