Nuance IQ
Focusing on key issues and emerging trends in AI innovation and omni-channel customer engagement
Volume 2, Issue 2
Inside the DIY revolution
Discover how DIY impacts your conversational AI development.
Inside the issue:
— The DIY revolution: An executive perspective
— Time to Mix things up with Nuance’s DIY platform
— From ‘Hello, World’ to ‘Hello, Customer’
— How TELUS offers conversational customer experiences
Past editions
Hungry for more innovation?
Explore our past editions for more ideas, insights and expert tips.
Volume 2, Issue 1
A blueprint for digital customer engagement
Learn how digital engagement is evolving to meet customer expectations.
Inside the issue:
— The new rules of digital customer engagement
— What’s next for customer service messaging
— AI and agents: The new power couple
— How a global telco takes the lead in digital CX
Volume 1, Issue 3
The biometrics win‑win
Explore how to reduce fraud and OPEX while improving customer experience.
Inside the issue:
— Improving authentication in the contact center
— Inside the mind of a biometrics innovator
— Disrupting organized crime at RBS
— Contact centers going cloud native
Volume 1, Issue 2
Contact center transformation
Discover why change is so important, and get expert tips on how to get it right.
Inside the issue:
— On the transformation frontlines
— The art and science of conversational design
— Jetstar takes CX to new heights
— Yep, there's an API for that
Volume 1, Issue 1
The human‑AI interaction
Learn why humans and AI are more effective when they work together.
Inside the issue:
— Royal Bank of Scotland fights fraud with biometrics
— Riyad Bank harnesses the power of voice
— What the? Discovering the path of least resistance for automated dialog design
— TAG, you're it!
The magazine
Nuance Innovation Quarterly
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