Prioritize Agile Scheduling
With work‑from‑home conditions varying from employee to employee, and increased responsibilities like homeschooling being added to their routine, your team needs a flexible work schedule in this new environment.
Art encourages managers to create a system that can help them forecast when they might have spikes in traffic. Then, allow your employees to work windows of time to cover those spikes, rather than continuous longer blocks of hours as they may have done in the past. It’s all about being agile and dynamic in order to serve your customers when they need you.