Customer engagement in an era of rising fraud
As regional banks transform customer engagement to deliver more simple, personal, self‑service experiences, they must contend with a sharp rise in identity fraud. This is a key takeaway from the Nuance 2021 Regional Bank Customer Engagement, Authentication & Fraud Prevention Outlook survey.
The whitepaper analyzes input from nearly 500 ABA member banks (each with more than $1 billion in assets) and includes commentary from Aite Group’s retail banking and fraud analysts.
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