White paper

Customer engagement in an era of rising fraud

Nuance sponsored a survey of American Bankers Association member regional banks to understand the channels they use to engage with customers, and how they secure those interactions from fraudsters. Get the insights in this whitepaper.

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Better customer experience, all around.

As regional banks transform customer engagement to deliver more simple, personal, self‑service experiences, they must contend with a sharp rise in identity fraud. This is a key takeaway from the Nuance 2021 Regional Bank Customer Engagement, Authentication & Fraud Prevention Outlook survey.

The whitepaper analyzes input from nearly 500 ABA member banks (each with more than $1 billion in assets) and includes commentary from Aite Group’s retail banking and fraud analysts.

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