Omni-channel solutions support

Product discontinuation notice: SpeechAttendant and Open SpeechAttendant. Visit here to learn more.(Open a new window)

Customers and partners that have a business‑to‑business relationship with Nuance can log into the Nuance Network to:

Nuance SDK Support

Five (5) support incidents per year
8:30 am to 5:30 pm during business days
Customer selects Eastern US Time, Central European Time or India Standard Time
Access to all information available on the Nuance Network support web portal
Maintenance updated (bug fixes), i.e. 3.0.4 to 3.0.5

Nuance Premium Support

Unlimited support incidents
8:30 am to 5:30 pm during business days
Customers selects Eastern US Time, Central European Time or India Standard Time
Access to all information available on the Nuance Network support web portal
Maintenance updates (bug fixes), i.e. 3.0.4 to 3.0.5
Product upgrades (new features & enhancements)
Major upgrades, i.e. 8.0 to 9.0
Minor upgrades, i.e. 8.0 to 8.5

Nuance 24x7 Support

Nuance 24x7 Support extends Nuance Premium Support
24x7 Support adds after-hours emergency access to Nuance Technical Support
Nuance Technical Support will respond to after-hours emergencies within four (4) hours, anytime, 24 hours a day, 7 days a week
During Nuance's office hours, Nuance Technical Support will respond to emergencies within thirty (30) minutes

Nuance Application Support

Support for customer's custom application developed by Nuance Professional Services
Unlimited support incidents
8:30 am to 5:30 pm during business days
Customer selects Eastern US Time, Central European Time or India Standard Time
24x7 emergency response to all Critical (Severity 1) incidents
Contact via online portal and phone
Incident self‑service and management via Nuance Network(Open a new window)