Nuance Transcription Engine - Voice to text software for omni-channel solutions.

Unlock the value of your multi-speaker audio

Nuance Transcription Engine automatically transcribes multi-speaker audio data with the highest accuracy in the industry and turns pre-recorded or live audio streams into actionable data that can be used for a host of new applications.

Highly accurate transcriptions. Limitless possibilities.

Do you know how much value is locked up in your audio files? Find out with highly accurate transcription from Nuance. Transcribing audio content within your call center provides rich customer insights to help improve service and promote script adherence and compliance. Free form survey responses can be turned into actionable data and your speech and text analytics can be supercharged.

There’s more: add fast transcription to broadcast media to understand and analyze what is being said in near real-time. Or fully transcribe audio and video assets for rapid searching and indexing. Add transcription to conference calls, courtroom proceedings, and interviews to save time and unlock additional insights. Once Nuance Transcription Engine converts the audio into a text transcript, sophisticated analytics can be employed to support any number of use cases.

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Voice to text software white paper

Nuance Transcription Engine white paper

Explore how Nuance can help you quickly and cost-effectively mine audio in your contact center.

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Voice to text software data sheet

Nuance Transcription Engine data sheet

Learn how the Nuance Transcription Engine delivers fast, accurate, and optimized audio content.

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Benefits

Unlock hidden value

Do you have treasure-troves of multi-speaker audio files? Unlock their value by converting those files into highly accurate transcriptions.

Drive actionable insights

Apply any number of additional analytical applications to the transcriptions to generate actionable insights and business value.

Flexible implementation

Flexible technology that can be used standalone in a workflow or integrated into a broader product offering.

Save time with a worldwide solution

Support for 15 languages and 30 dialects—and growing—means companies can build global solutions using one trusted engine.

Features

Automatic multi-speaker audio transcription

Unlock the latent value in your audio files with these industry-leading features.

Two output formats

Tap into human-readable and search-optimized lattice formats for instantly actionable data and fully searchable archives for future use.

Multiple speaker identification

Clearly distinguish between voices and make sense of poor quality and confusing audio capture.

15 languages and 30 dialects supported

Growing support for popular languages and dialects means companies can build global solutions using one trusted engine.

Vocabulary customization

Easily specialize and customize the vocabulary for a given application (e.g., adding product names or person names at runtime).

Time-stamped words

Everything is time-coded and stamped, so you know who said what, and when—delivering data that could make all the difference.

Error correction and probability

Transcription provides meaningful probability of best choice and alternative words when it’s not clear exactly what is being said.

Stats

The results are in

88%

accuracy—the highest in the industry.

15

languages supported with 30 dialects, and growing.

What people are saying about Nuance Transcription Engine

Unlock the value of your multi-speaker audio.

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