More than ever, organizations are mining their audio data for insights, looking for new ways to improve customer experience, boost workforce efficiency, protect against fraud and ensure regulatory compliance.
But without fast, accurate transcription, you can’t guarantee you’re getting the most value from your audio data. With Nuance Transcription Engine built in, your technology can achieve so much more, whether you’re delivering message transcription, conference call transcription or speech analytics solutions.
Speech analytics solutions for contact centers are growing in popularity, as organizations look for ways to find more value in their customer interactions. Whether you’re building a full analytics solution as an OEM, or developing your own workflows in-house, NTE gives you fast, accurate transcription—and a vital source of data for discovering new insights.
accuracy—among the highest in the industry.
languages and more in development