We'll let you in on a secret: Digital hasn't killed voice. In fact, it's made voice more important than ever.
In a world of virtual assistants and smart homes, customers expect to control their experiences with technology simply by talking. They're used to having connected, conversational, effortless experiences, which means every one of your customer engagement channels—from IVR to mobile to web—needs to deliver them.
Using natural, conversational language makes life easier for your customers (that's a big boost for satisfaction and loyalty). And greater automation and self‑service makes life easier for you (with a big drop in operational costs, too).
The Modern Voice makes the dream of intelligent, autonomous, conversational interactions a reality. So engaging with your brand becomes much less effort for customers—and serving customers becomes much less expensive for you.
You've got two options: Stick with the same old, same old and hope for the best, or push yourself to be better and give customers the effortless experiences they crave.
Say hello (or hi, or howdy, or hola) to Zoe—just one of our new text-to-speech voices. Let Zoe show you how good The Modern Voice can be.
Take this quick assessment to instantly get your IVR maturity score, along with personalized, actionable recommendations that you can start using immediately to drive improvements.Get started
Still think your IVR is just a cost of doing business? Time to wake up and smell the AI.
With intelligent technology enabling natural interactions and effortless, connected self-service experiences, your IVR becomes a key part of your brand identity, rather than just a way to deflect calls.
And the value extends beyond the IVR, too. With DIY tools and analytics, you can serve customers better-and more cost-effectively-with frictionless experiences across IVR and digital channels.
See how much more you could achieve with The Modern Voice. Schedule a meeting now or get in touch with your account executive to learn everything you need to know.Schedule a meeting