SpeechAttendant® for customer self service solutions

No menus, no waiting, just say the name and get straight through

SpeechAttendant® is a voice-driven auto attendant solution that lets callers simply speak the name of a person, department, service or location and be immediately transferred to the right destination.

Your dial-by-name auto attendant

SpeechAttendant connects to your PBX or IVR and uses Nuance’s advanced speech recognition technologies to deliver an enhanced self-service experience to your customers and rapid ROI to your organization. Calls can be easily routed through menu-driven options and provide frequently requested information such as operating hours, mailing address, and driving directions to callers.

By offering your callers the convenience and ease of use of a speech-enabled auto attendant system, your organization can improve customer experience, enhance your corporate image, decrease telecommunications costs and increase employee productivity.

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SpeechAttendant data sheet

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SpeechAttendant data sheet

SpeechAttendant data sheet

Learn more about the features and benefits of SpeechAttendant.

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Benefits

Enhanced self-service

Provide single-number access to services, employees (office and alternate numbers), departments, and more with the power of voice, as well as cost-effective, self-service applications requiring basic call routing software.

Accurate out-of-the-box

Leverage an expansive phonetic dictionary that’s ready to go and continuously improved to save you time updating the system.

Proven ROI

Decrease your IT and telecommunication costs and boost employee productivity

Quick to implement

Get up and running usually within a few days—thanks to Nuance’s innovative product design and structured implementation approach.

Easy to maintain

Maintenance is easy thanks to extensive tools for monitoring and analyzing system performance, a corporate directory interface module, and over two million pre-tuned names.

Features

A natural solution

Let callers simply speak the name of a person, department, service or location and be immediately transferred to the right destination.

Industry leading technology

Fully integrated with Nuance Recognizer and Nuance Vocalizer.

Multi-lingual

Callers can speak in any language supported by your system regardless of the language used for system prompts.

Easy integration

Widest selection of telephony interfaces; seamless integration with your current telephony infrastructure and existing IVR.

Unique phonetic dictionary

2 million+ pre-tuned names with multiple built in pronunciations; dictionary continuously expanded with additions gathered automatically from systems in use worldwide.

Scalable

Supports up to 400,000 directory listings and unlimited ports.

Dynamic call routing

Different caller applications with separate call flows, menu greetings and prompts don’t require dedicated ports. A single SpeechAttendant system can support multiple numbers and locations.

Ideally suited for

Government

SpeechAttendant for Healthcare

Hospitality

Insurance

Retail

What people are saying about SpeechAttendant

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