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Regional banks: Customer engagement and fraud prevention in a digital‑first world


Over the last decade, regional banks have migrated customers from higher-cost physical interaction points—branches and contact centers—to digital channels—online and mobile. The COVID-19 pandemic has accelerated that transformation with consumers now crowning digital as their everyday banking channel. This leaves regional banks with significant challenges, including optimizing customer engagement in a digital-first world and securing these channels from fraudsters without sacrificing experience and trust. Join experts from Aite Group, Bangor Savings Bank, and Nuance for answers. When you register you will automatically receive a copy of “Customer engagement in an era of rising fraud.” This whitepaper is based on a Nuance-sponsored December 2020 survey of American Bankers Association member regional banks and details the use and breadth of customer engagement channels, as well as the ways in which regional banks secure both digital and voice interactions.


Start: 2021.04.21-20:00:00 UTC
End: 2021.04.21-20:00:00 UTC


United States



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2021.03.24-20:01:00 UTC