Create great conversations. Simply.
Nuance Mix conversational AI tooling platform empowers organisations to quickly and easily create and maintain their own enterprise‑grade, omni‑channel customer‑service experiences for IVR, chatbots and more.
Meet Nuance Mix
Nuance Mix empowers organisations to create advanced conversational experiences for IVR and chatbots using the same market‑leading tools that Nuance uses for design, speech, natural language, dialogue and testing. With one tooling platform across the full software development lifecycle, enterprises gain greater control, an accelerated development time and increased business agility. The result is conversational AI that drives business outcomes.
See how Nuance Mix is changing the game for DIY conversational AI solutions.
Create for every channel
Develop natural and engaging experiences for IVR, smart speakers, chatbots and more based on Nuance’s industry‑leading speech and AI technologies.
IVR
Chatbots & virtual assistants
Smart speaker
Messaging
See what Mix can do for you
Enhance customer experiences
Expand from traditional channels and approaches to conversational experiences powered by AI that span all channels and provide superior service.
Accelerate time to market
Get to market faster with easy‑to‑use tools that work across your teams, allowing everyone to collaborate quickly on one project and accelerate initial application development.
Gain more flexibility at lower cost
Augment or replace complicated coding with easy‑to‑use graphical tools that support the full software‑development lifecycle (design, development, testing and deployment). Use APIs to customise and create what you need.
Improve quality and efficiency
Tutorials, pre‑built expert design models and forums help users think like an expert while quickly prototyping applications. Reusing and sharing design flows and coding across multiple channels eliminates the need to redo work.
Do it yourself. But not alone.
With Mix you can create on your own or with Nuance's help. You decide. We offer flexible cooperation models from complete DIY to having our team of experts build it for you, train you and hand over the keys for you to manage. We are always standing by to provide ongoing support as needed and help optimise your application along the way.
Everything you need for creating engaging conversational experiences
Instant access to proven, deep‑learning‑based speech and NLU technologies.
25+ years of experience
Nuance is an expert in industry‑leading, user‑centric voice and chat UIs for many in the Fortune 500. Mix tools are designed based on UI/UX best practices and experience delivering and optimising solutions across major verticals, delivering tangible business outcomes.
Support for the full SDLC
Role-based tools that span the SDLC (Software Development Lifecycle) from design to development through testing and QA ensure both technical and business users alike can create and control the whole experience.
Omni‑channel support
Enable users to create advanced conversational experiences in 85 languages within a single project. Reuse across IVR, chatbot, messaging, smart speakers and more—eliminating the need to redo work for each channel.
Cloud or on-premises deployment
Unlike other vendors which require applications to be deployed in their cloud environment, Mix provides organisations the flexibility to deploy applications wherever they want—in the Nuance cloud, a third-party cloud or on‑premises.
AI-based services & APIs
Help your developers work faster and boost DIY by giving them access to the technology they need with powerful AI‑based services and APIs for speech recognition, text‑to‑speech and natural language understanding.
Data‑driven dialogue design
Use actual conversational data combined with our patent‑pending, unsupervised machine learning to prototype the design and development of automated interactions.
Intuitive user interfaces
Empower beginners to power users to create natural, intelligent conversational experiences through easy‑to‑use, drag‑and‑drop graphical interfaces that support sophisticated dialogue design and Natural Language Understanding (NLU) modelling.
Pre‑built designs, tutorials and forums
Expert‑built models provide a starting point for DIY while tutorials and forums help novices learn to think like a pro.
Document generation and audit trails
Supports compliance and accelerates business reviews by creating audit trails and allows line‑of‑business, legal or business stakeholders to sign off on application flows and dialogues without ever going into the tool.
Creativity unleashed
Nuance Mix is an enterprise‑grade SaaS platform with intuitive, powerful tools and development capabilities based on Nuance’s industry‑leading speech and AI‑technologies.
Mix Dialog
Design omni‑channel, multi‑language conversational interactions effortlessly, within a single project.
Mix NLU
Understand what your customer means, not just what they say with the power of machine learning.
Mix Dashboard
Access the full capabilities of Nuance Mix—from design to build to deploy—in a single Dashboard.
Ask the experts
Learn how Mix improves conversational AI development
Hear direct from Nuance engineers about trends in AI and how Mix delivers value to your organisation.
Why Mix (Video abspielen)
Hear from Nuance expert Michael Gourlay on why Nuance Mix is great for DIY development for chatbots, virtual assistants, IVR and other omni‑channel applications.
Trends in AI (Video abspielen)
Hear from Nuance expert Meghan Kenny on key trends driving customer engagement and conversational AI.
Proven industry technology & experience
With best‑in‑class core speech and NLU technologies ('deep learning') trusted by leading organisations, Nuance Mix puts our vast experience in your very capable hands.
25+
years that Nuance has provided industry‑leading, user‑centric voice and chat UIs
75%
of Fortune 100 companies trust Nuance for its best‑in‑class core speech and NLU technologies
85
languages supported worldwide to create global customer experiences