Recognising the power of speech
Nuance Recognizer delivers seamless self‑service and an enhanced customer experience, with lower costs. Choose the market‑leading automated speech recognition engine for more life‑like, personalised customer interaction, driven by advanced AI.
Transform the customer experience
Nuance Recognizer features the industry's highest recognition accuracy, producing natural conversations for the effortless, proactive and intelligent self‑service experience your customers expect. As the core of our contact centre automation solutions, Nuance Recognizer is built on years of industry‑leading expertise, now enhanced with advanced technologies like deep neural networks and machine learning. Our eleventh‑generation Automatic Speech Recognition (ASR) engine is designed to deliver better customer interactions, reduce frustration, and improve customer satisfaction by producing intuitive, human‑like dialogue at reduced cost.
Unparalleled understanding
A built‑in, Natural Language Understanding (NLU) engine understands and interprets a broad range of words, phrases and full sentences.
Unprecedented flexibility
Enjoy the organisational freedom to create and operate speech resources with cloud‑ready capabilities, sensitive data management and integrated tooling.
Together, these capabilities add up to the modern voice experience: elite accuracy, reliability, and ease‑of‑use that will transform the way you care for your customers.
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FedEx case study
Learn how FedEx used conversational IVR to reduce agent calls and deliver a more natural customer self‑service experience.
Get it now(pdf. Neues Fenster öffnen)Benefits
Automation that saves
With a 35% improvement in accuracy and superior flexibility, your company can design and build robust self‑service applications that save money by automating repetitive tasks.
Intuitive natural speech
Recognizer can capture and interpret natural conversational speech with over 10 times the improvement in semantic interpretation performance—placing fewer constraints on application design and functionality.
Technology that learns
Unaffected by noisy environments, poor call quality or regional accents, Recognizer learns from mistakes and makes automatic adjustments to improve accuracy over time.
Superior reliability
Increase the efficiency and scalability of your resources with load balancing, resource management, multi‑tenancy, fault‑tolerance and monitoring services that lead to high service availability either on‑premise or in the cloud.
Nuance Recognizer features more than 75 languages and dialects, so you can implement a multilingual self-service system from Argentina to New Zealand.
Features
Industry's leading recognition
Nuance Recognizer encourages natural, human‑like conversations that create more satisfying self‑service interactions with customers. Custom weightsets keep focus on concepts that matter most. Real‑time recognition lets you act on in‑progress results as soon as keywords are spoken.
Out‑of‑the‑box dialogue modules
Save time and money in development with our prepackaged NLU starter packs. Designed to fit into existing call flow and application design, they help to get to market quicker, improve recognition, rapidly deploy speech applications and continually improve your system.
Support for industry standards
Standards‑based solutions offer the benefits of application portability and investment protection. Recognizer includes support for emerging and accepted, such as VoiceXML, EMMA, SRGS, SISR, NSLML and MRCPv2.
Reporting & analytics
Nuance analytic tools maximise the value of your speech‑enabled self‑service tool by:
- Delivering near real‑time visibility into key performance metrics
- Changing usage trends through out‑of‑the‑box and customisable reports, modern and easy‑to‑use UI, and drill down capabilities for multi‑level reporting and analysis.
See how our product stacks up
20%
average reduction in errors across multiple tasks
10x
improvement in semantic interpretation
75
languages and dialects for your automatic speech recognition (ASR) self‑service system.
Solutions & technologies
Recognising how to improve your IVR
Conversational IVR
Recognizer transforms your automated IVR into an intelligent self‑service system by turning a one‑way dialogue into a complex, omni‑channel conversation between brand and consumer. AI‑enhanced IVR recognises multiple concepts and responds to changing intent, making it faster and easier for customers to get things done.
Click here to view our infographic(Neues Fenster öffnen)—"Current State of the IVR" to learn how modernising your IVR can improve customer experience
Natural Language Understanding (NLU)
Recognizer leverages Nuance advanced NLU capability to empower users to interact with systems and devices in their own words for contextually aware conversations that are not constrained by a fixed set of responses.
Our expertise, your success
Nuance professional services leverage years of experience and thousands of successful deployments to offer thought leadership and commitment to your results. We use the latest tools and techniques to design, develop, deploy and optimise your speech‑enabled applications.
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Industry standards
- Nuance Recognizer supports industry speech standards including VXML and MRCPv2 protocols.
- VXML 2.1 standards(Neues Fenster öffnen)
- MRCPv2 protocol(Neues Fenster öffnen)