The Nuance 2019 Role of Technology in Financial Documentation Compliance Survey finds that automation and new AI-based tools have the potential to help financial advisors improve productivity, compliance, and deliver a better customer experience.
Of financial advisors say they need to adopt innovative new tools to stay competitive, compliant and meet the changing needs of clients.
On a scale of 1-10 (with 10 being the highest), financial advisors rate the need for AI-based technologies to help perform their job.
Of advisors say learning about new technology solutions in financial services is very important to their work.
Agree (34% strongly) that digital automation has the potential to free them from mundane tasks and improve client service.
With an increase in reporting and paperwork demands and a shifting environment where clients expect more personalized services, it’s not surprising that financial professionals want agile tools to help meet these demands. Our second annual Role of Technology in Financial Documentation Compliance Survey looks at the impact to Financial Services on both back-end tasks like documentation, as well as front-of-the-house activities, such as client service.
Of respondents agree that the use of automated tools help both customer-facing and back-office administrative tasks within their firms.
Over 40% of respondents say their documentation demands (as a result of compliance) have increased over the past 12-months, driving them to seek new solutions.
Even with growth in automation, over 50% of respondents remain neutral or not satisfied with their firms’ use of technology to automate reporting and client service.
Of advisors say mastering “soft-skills” like communication and time-management will become more important to productivity than technical knowledge of financial products.