Help your agents have their best day every day
Nuance agent efficiency solutions augment your contact center teams with powerful AI, so they can offer fast, effective support that increases customer satisfaction and revenue.
Nuance Agent Efficiency solutions are part of the Microsoft Digital Contact Center Platform, an open, extensible, and collaborative platform for seamless, omnichannel customer engagement.
Make it easier for agents to serve your customers
Every contact center’s success hinges on the performance of its agents. But with contact volumes rising, there’s growing pressure on agents to resolve questions faster.
Nuance AI solutions for agents improve agent efficiency and productivity and lower costs while reducing turnover rates and ramp‑up times. With contextual, real‑time recommendations, it’s like having a new AI colleague, always on hand to help your agents quickly resolve even the most complex customer cases.
Augment your agents with new AI superpowers
With AI-based solutions from Nuance, your agents can bring their A‑game every day.
Empower agents to work smarter
Nuance solutions help your agents deliver faster, more effective service—and help your contact center deliver lower costs and greater revenue.
The Nuance difference
Help agents focus on what matters—providing the very best service for your customers.