Protect, streamline, and personalize every customer interaction
Improve experiences, reduce costs, and fight fraud with the latest in biometric verification and AI fraud prevention technologies.
Microsoft + Nuance
Nuance Authentication and Fraud prevention solutions are part of the
Make life easier for customers and agents—and harder for fraudsters
Consumers expect fast, easy, and secure experiences. when it comes time to verify their identities, most methods are slow, unreliable, and vulnerable. Meanwhile, fraud teams need to stay ahead of fraudsters but are hampered by outdated technology.
With seamless, secure biometric authentication and intelligent fraud prevention through Nuance Gatekeeper, you can improve customer and agent experiences, reduce operational costs, prevent fraud, and protect your brand.
Opus Research 2022 Intelligent Authentication and Fraud Prevention Intelliview
Learn why Nuance was named top platform provider for authentication and fraud prevention capabilities across all voice and digital channels, recognized as the major platform at the highly customized end of the market and noted for its AI‑backed fraud detection, flexible cloud contact center integrations and increasingly developer‑friendly cloud model.
Reduce friction and increase security
Real-world customer outcomes
increase in CSAT
fraud loss reduction
faster fraudster identification
The Nuance difference
biometric prints enrolled
transactions secured yearly
annual fraud savings
The future of customer engagement is bright with Microsoft and Nuance
Explore why Nuance and Microsoft have never been more confident in our ability to continue offering organizations unprecedented AI‑powered customer engagement solutions.