Cloud-native biometric security for every channel
Authenticate and prevent fraud with AI and biometrics.
Microsoft + Nuance
Nuance Gatekeeper is part of the Microsoft Digital Contact Center Platform, an open, extensible, and collaborative platform for seamless, omnichannel customer engagement.
Learn more
Make life easier for customers—and harder for fraudsters
Nuance Gatekeeper is a cloud-native biometric security solution that enables frictionless, fast, and accurate authentication for legitimate persons while detecting and preventing fraudsters wherever—and however—they engage.
Opus Research 2022 Intelligent Authentication and Fraud Prevention Intelliview
Learn why Nuance was named as market leader with Nuance Gatekeeper accurately authenticating voiceprints faster than any other vendor.
Industry-leading performance
0.5s
of audio to authenticate
90%
detection of fraud
99%
authentication success rate
AI Risk Engine
Deep neural networks transparently analyze biometric, non-biometric, and other available data to make intelligent authentication and fraud risk assessments.
Voice biometrics
How they sound
Analyze a person’s unique voice signature, including physical and speech delivery factors.
Conversational biometrics
What they say
Analyze how a person uses language, including word choice, grammar, emojis, and acronyms.
Call validation
Inspect every call’s path from inside the phone network to detect ANI spoofing, virtualized calls, and other threats pre‑answer.
Anti-spoofing
Prevent attackers from imitating or parodying legitimate customers via synthetic speech, playback, and other methods.
Environment detection
Interrogate device, network, and location signals for trustworthiness, identifying suspicious activity and signs of fraud.
Personalization factors
Detect specific traits of the person behind a phone call or digital device, enabling better service and fraud prevention.
Always a step ahead
Gatekeeper continuously evolves to meet new threats to security, layering biometric and non‑biometric factors into a central AI risk engine to deliver more successful authentications and higher fraud detection rates.
Platform features
Continuous upgrades
Gatekeeper customers never have to plan for an upgrade or migration; they immediately benefit from our latest algorithms.
Cloud-native
Dynamic scaling, microservices, and other cloud capabilities accelerate deployment, reduce IT footprint, and increase flexibility.
Flexible deployment
Market‑leading solution that can be deployed in the public cloud, on premises, in a private cloud, and even on device.
Contact center integrations
Native integrations with leading contact center platforms including Genesys, Avaya, Cisco, Five9, and Amazon Connect.
Built-in privacy
Strict industry standards for data protection and privacy, including ISO27001, ISO9001, SOC II, and PCI compliance.
Nuance Fraud Nexus
Support from Nuance’s in‑house team of certified fraud experts who offer proactive monitoring, guidance, and services.
Award‑winning voice biometrics software solutions
Learn why the GSMA awarded Gatekeeper its Global Mobile (GLOMO) Award for Best Mobile Authentication & Security Solution.
Proven outcomes
More than 500 organizations worldwide trust Nuance for authentication and fraud prevention solutions. Every year, Nuance customers secure over 8 billion transactions and prevent more than $2 billion in fraud losses.
Trusted partnership
Align with the industry leader in security AI to benefit from constant technology improvements and full support and services from Nuance’s conversational AI, biometrics, and fraud prevention experts.
Industry-leading performance
Gatekeeper offers the industry’s richest, best‑performing biometric security toolkit, empowering you to authenticate and detect fraud across more channels, more quickly, at higher accuracy rates, and with fewer false positives than any other solution.
Unified, omnichannel solution
Gatekeeper is the only solution that delivers authentication and fraud prevention in every voice and digital channel: live agent calls, IVRs, messaging, mobile and web apps, and even connected devices like smart TVs.
Featured blog
The future of customer engagement is bright with Microsoft and Nuance
Explore why Nuance and Microsoft have never been more confident in our ability to continue offering organizations unprecedented AI‑powered customer engagement solutions.
Related products
Nuance Conversational IVR
Create intelligent IVR experiences.
Nuance Virtual Assistant
Increase self-service and customer satisfaction.
Nuance Live Assist
Give customers more control and improve efficiency.
Nuance Messaging
Meet your customers where they are.
Integrating Nuance Gatekeeper with Microsoft innovations on the Microsoft Digital Contact Center Platform will help enhance customer experiences and improve fraud prevention.
Tony Lorentzen
Senior Vice President, Intelligent Engagement Solutions
Read What's next(Open a new window)
Resources
Infographics
-
Biometric authentication and intelligent fraud prevention solutions for contact centers
Streamline, protect, and personalize every call in the contact center and IVR. -
Biometric authentication and intelligent fraud prevention solutions for digital channels
Improve experiences and prevent fraud in web, mobile, and messaging apps. -
Fast, secure account recoveries and password resets
Reduce friction and increase security during password resets. -
Automate the help desk and increase security
Empower employees with fast, secure password resets available 24x7.
Data sheets
-
Nuance Gatekeeper(pdf. Open a new window)
Discover integrated biometric authentication and intelligent fraud detection for every channel. -
Exceptional fraud prevention, exceptional outcomes(pdf. Open a new window)
See how Nuance Gatekeeper’s industry-leading biometric authentication and fraud prevention outshines competitors.
Case study
-
Telefónica uses voice biometrics to personalize CX for seniors
Discover how Telefónica is giving their seniors priority service using only their voice, with Nuance voice biometrics as part of Nuance Gatekeeper.
Learn more about voice biometrics
-
What is a voiceprint?
Voice biometrics take the aggravation out of authentication and help organizations verify the actual person behind the interaction based on the sound of their voice in seconds.