Conversational IVR—Omni-channel customer engagement success stories

4 IVRs customers love.

How top brands modernized their IVRs to drive improved CSAT and cost control.

Case study portfolio

Discover the five ways to modernize your IVR and dive deeper into how top brands across different verticals modernized their IVRs to improve their customer experiences.

Even the oldest IVRs can be easily adapted to deliver experiences that are intuitive, incredibly efficient and even share-worthy. Here are the top ways to keep up with customer expectations and the competition.

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Delta Airlines

  • Updated a decade-old IVR to improve their self-service experience
FedEx

  • Humanized the IVR to make self-service natural and conversational
NYC311

  • Handled large call volumes while reducing expenses and improving operational efficiencey
TalkTalk

  • Increased IVR self-service functionality while reducing misrouted calls and improving customer satisfaction

Backgrounds

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