Amtrak is a blending of the words “America” and “track” which embodies who the company is and the customers they serve. They strive to provide a great customer experience, welcoming aboard over 31 million passengers per year with travel service to 500 destinations in 46 states on 21,000 miles of rails across America. They have achieved six consecutive years of growth both in the number of passengers and revenue—a testament to their dedication to customer service. Many of their 84,000 daily passengers call with questions about schedules, fares, train status and to make a reservation.
"Your Call Is (not that) Important to Us"