Bangor Savings Bank success story - Biometric authentication

Bangor Savings Bank makes authentication effortless with Nuance

Using Nuance’s biometric authentication and intelligent fraud prevention solutions, the bank removed the friction involved in traditional, question‑based authentication.


To maintain its personal approach to banking, Bangor Savings Bank wanted to avoid the long authentication process of using knowledge‑based questions. Therefore, Bangor turned to Nuance’s passive voice authentication and intelligent fraud prevention solutions.

Download case study (pdf. Open a new window) Explore biometric authentication

Our customers love VoiceID as it completely removes the friction from the authentication process. Now, it only takes around ten seconds to authenticate our customers, and our overall call times have been reduced by more than a minute.

Chris Lobley
Vice President and Support Department Manager
Bangor Savings Bank

Discover how Nuance authentication and fraud prevention solutions can help you deliver superior experiences and prevent fraud.