Bangor Savings Bank success story - Biometric authentication

Bangor Savings Bank makes authentication effortless with Nuance

Using Nuance’s biometric authentication and intelligent fraud prevention solutions, the bank removed the friction involved in traditional, question‑based authentication.

Description

To maintain its personal approach to banking, Bangor Savings Bank wanted to avoid the long authentication process of using knowledge‑based questions. Therefore, Bangor turned to Nuance’s passive voice authentication and intelligent fraud prevention solutions.

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“ Our customers love VoiceID as it completely removes the friction from the authentication process. Now, it only takes around ten seconds to authenticate our customers, and our overall call times have been reduced by more than a minute. ”

Chris Lobley
Vice President and Support Department Manager
Bangor Savings Bank

Challenge

Bangor Savings Bank wanted to make its customer service more effortless and personal by removing the friction caused by its knowledge‑based authentication process.

Solution

Using Nuance’s biometric authentication and intelligent fraud prevention solutions, the bank can effortlessly authenticate customers enrolled into its VoiceID service using their natural, conversational speech—and accurately identify potential fraudsters.

Result

The bank can now authenticate customers in just ten seconds, saving approximately one minute on every call and removing the friction involved in authentication.

Discover how Nuance authentication and fraud prevention solutions can help you deliver superior experiences and prevent fraud.

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