Optimizing customer service - Nuance Virtual Assistant

BNP Paribas Personal Finance optimizes its customer service with a virtual assistant

BNP Paribas Personal Finance Spain launched a pioneering project to increase efficiency in customer service and improve the customer experience.


BNP Paribas Personal Finance Spain set out on a mission to transform and evolve their customer care model to increase efficiency and optimize customer service. This meant embarking on a digital transformation to take advantage of automation and provide their clients with 24/7 access to the information they need.

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With our virtual assistant project, we seek to achieve the two most important improvements for any customer service model: greater customer satisfaction and increased efficiency.

Paz Puchol
Director of Operational Digital Transformation
BNP Paribas Personal Finance

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