Cabify improves communication and customer experience with Nuance
Cabify needed a virtual assistant capable of attending to all users, passengers and drivers alike, as the first point of contact for all inquiries. The Nuance Virtual Assistant offered simple, user‑friendly decision trees to help riders and drivers solve their cases as quickly as possible, with live agents on hand when a customer needs additional support.
“ Thanks to the Nuance Virtual Assistant, we’ve moved away from traditional channels, automating the process of responding to customer queries. We get faster feedback, and both agents and customers benefit from more efficient engagements. ”
Jacobo Dominguez Blanco
Vice President of Customer Experience and Operations