Nuance Digital Engagement Platform gives Esurance customers an optimal experience.
Esurance has enjoyed massive benefits from the Nuance Digital Engagement Platform. Within the first month of deployment, virtual assistant interactions had an 85% first contact resolution rate. Esurance customers also benefit, as demonstrated by Live Chat Customer Satisfaction of 86%+.
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Kate Leggett
Author
"Your Customers Don't Want to Call You for Support"
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