Esurance and modern customer engagement
Nuance Digital Engagement Platform gives Esurance customers an optimal experience.
Esurance has enjoyed massive benefits from the Nuance Digital Engagement Platform. Within the first month of deployment, virtual assistant interactions had an 85% first contact resolution rate. Esurance customers also benefit, as demonstrated by Live Chat Customer Satisfaction of 86%+.
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“ Valuing their [customers] time is the most important thing a company can do to provide them with good online customer service. ”
"Your Customers Don't Want to Call You for Support"