Natural language call steering—Omni-channel customer engagement success stories

Kotak Mahindra – first bank in India to deploy AI-powered IVR voicebot.

Customers get faster resolutions and higher satisfaction.

Company profile

Mumbai‑based Kotak Mahindra Bank recently became the first bank in India to deploy an AI‑powered voicebot in its IVR channel. The voicebot uses natural language call steering to allow customers to use conversational speech—in Hindi or English—to navigate the bank’s services.

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Kotak Mahindra—first bank in India to deploy AI-powered IVR voicebot

Our AI-powered voicebot brings intelligent conversations to life, and will help us deliver a transformative self-service customer experience.

Shanti Ekambaram
President Consumer Banking
Kotak Bank


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