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Intelligent Virtual Assistant—Omni-channel customer engagement success stories

UK’s leading insurance provider transforms its customer support services with Nuance Virtual Assistant.

Customers get a consistent experience across all the insurer’s channels, and agents have more time to handle complex cases.

Company profile

Using Nuance Virtual Assistant, the company created a simple, multichannel support hub that routes customers to their required destination faster and gives agents more time to handle complex cases.

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Integrating Nina has been a great opportunity for us. We’re learning a lot more about what our customers are searching for, and it’s helping us create stand-out experiences.

Digital Lead
UK’s largest insurance provider

Background

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