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Fraud Solutions—Omni-channel customer engagement success stories

Major telco provider disrupts organized fraud with Nuance

Voice biometrics ‘watchlist’ blocks known fraudsters.

Company profile

With over 150 million subscribers on its network, a large telecommunications provider in North America is the chosen carrier of around a third of US citizens.

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Nuance’s voice biometrics gives us a whole new level of visibility into our calls that we simply didn’t have before. Now, we have all the data we need to prevent fraud attempts and improve the experience for our customers, too.

Business leader within large telecommunications provider

Challenge

  • Protecting the business—and its customers—from telephone fraud

Results

  • Dramatically reduced financial losses
  • Increased security for customers and partners
  • Effective deterrent for fraud

Background

Learn how Nuance can help
differentiate your business with omni‑channel customer engagement solutions powered by AI.